I wish I had more stars to give.James came out to my house today, July 3rd 2022, a Sunday, to take care of a bad capacitor. It’s 80 degrees at 9 am outside my small brick home, with no shade, and my pregnant wife is hitting her limit already. So, fully believing it to be a waste of time, I called Edwards, left a message just hoping for something within the next week, and prepared to spend the holiday away from the melting house. James called me back in no time, listened to my situation, and told me he will take care of me TODAY. Within an hour of that call, James appeared and 30 minutes after that my house was livable again. And James even worked with me to help keep the price manageable.James really took care of me and my family today. He went so far above and beyond that I can’t quite thank him or Edwards enough. At every turn, time and time again, Edwards keeps proving to me how awesome they are, and I’m happy to say, it’s a lesson worth learning.Thank you James. I hope your holiday is as awesome as you are!
22:18 01 Jul 22
Nicole Kibert Basler
15:51 27 Jun 22
We have used Edwards Heating & Air for 8 years now. They are always on time, professional and efficient. Most recently during the June heatwave, Billy came out and diagnosed the problem with our HVAC unit from the street and then quickly fixed it. We are so appreciative.
20:10 22 Jun 22
James was extremely knowledgeable and informative. I will request that he be my technician every time.
00:00 18 Jun 22
GG Killian (GGKillian)
18:57 16 Jun 22
I understand how businesses can be busy with heat waves but the lady I spoke with when I called for help was incredibly rude.
14:29 15 Jun 22
Dissatisfied with today's visit for routine A/C service. Edward's has only recommended when filters need changing in the past. I usually change them if needed. Today the tech recommends he change them & gets approval from a family member since I could not be at home. My complaint is he did not show them to my relative or get approval for the cost, $132.00 for two filters. These filters cost about half at home improvement stores. I believe Edward's should be more up front about the cost.
01:15 12 Jun 22
Best pricing for a new AC and heating. We did quotes from 3 different companies! Very nice and recommend them 100 %. They did a great job installing and making sure everything worked correctly and running smoothly before leaving. Even came out to check it when I had a question on a noise I had noticed. No questions asked!!
18:29 07 Jun 22
James was awesome! He walked me through everything that he did and all of my options as far as improvements I could make to my system. He also gave me some insight into the 2 units in my house, which we did not install and knew little about, so I knew more about their age, efficiency, and what kind of issues I might see in the next few years. 100% would recommend Edwards Heating & Air.
01:02 05 Jun 22
Very knowledgeable and professional ..
23:03 02 Jun 22
22:14 23 May 22
I called Edward's heating & air to work on my A/C unit and I was met with Billy. He was very professional and he took his time in fixing the problem. This company is absolutely great. Great price and very professional. I will be using their services in the future. Thank you Billy. You guys have a customer for life.
17:08 20 May 22
Terrific company and technicians. Did a professional job and explained all clearly. I would recommend this company easily. Thanks Billy for fixing my AC unit quickly!
17:56 16 May 22
Terrific service at a reasonable cost. Our tech diagnosed and fixed the problem quickly and efficiently. Brian, our tech, likes dogs (we have two mutts),so that’s a bonus. Thanks, Brian!!!
14:36 10 May 22
Technician was very knowledgeable and professional. Paid close attention to all details of his work - excellent!
09:58 06 May 22
I have been working with Edwards for years and have always received top notch service. James was my recent tech, he came and tuned everything up and made sure I am in working order. I will gladly request him every time!Getting a new AC and furnace was a huge purchase and glad I invested with this company.
11:06 03 May 22
Technician (Jeremy) was on time (even early) very knowledgeable, efficient and personable. found the problem right away and repaired it in no time at all. When he was done, he thoroughly explained the problem and the repair he performed. The price was fair, but more importantly than the $ is that he sincerely felt like an honest person.
18:14 02 May 22
They did a wonderful job and we couldn’t be more pleased with our technician or the company. He (Bryan) was polite and professional. He was also very kind to explain how we can utilize our system to its best performance,too. We’ve been very happy with Edwards Heating and Air for 4 years now.
18:10 08 Apr 22
This company has been taking excellent care of our heating & A/C systems since we moved here in 2006 - we've been very happy with their service and the expertise and mannerisms of their technicians. Bryan came out today and gave us a thorough check & cleaning on our systems - all in all another good report - as well as a heads up that our 2003 heat pump may have a couple of years left! We appreciate that heads up! Their maintenance program is excellent and has helped our systems last a long time. Thank you Bryan!
16:47 31 Mar 22
I had a technician come out to do a check of my HVAC system on my home since one hadn't been done in quite a while.The Technician called me up when they were close and we're right on time. Very friendly and knowledgeable about the system. Helped with any questions or concerns I had. They told me that they had been in the field for many years and it showed. Great customer service and efficiency.I signed up for the PMA so that another Tech would come out and check on my heater in 4-5 months. I might have them come back and install the air scrubber as well since the pollen is so bad this year and it would help with my home being easier for myself to breathe since I have Asthma.Definitely would recommend Edwards Heating & Air
19:59 28 Mar 22
They are terrific. Timely professional service. Very personable and reliable technicians. I would recommend them without hesitation.
13:52 24 Mar 22
11:49 21 Mar 22
Great experience! James came out to my home to perform a free, follow-up routine inspection of the A/C unit his company installed back in 2019. He was very helpful and friendly, and paid attention to details I feel others would miss. He instructed me on things I can fix and manage myself, rather than try to up-sell me on their service. My wife and I have been working to de-clutter our basement area, and the inspection day fell during a very inconvenient time for a service man, as that particular area was a bit of a mess. James was very understanding, and made short work navigating the unfortunate circumstance. He even socialized with my toddler before leaving, taking time to say 'Hi' and be just, generally, a good neighbor, despite no doubt having a schedule to manage and keep up. James was exceptional, and I appreciate Edwards Heating & Air for going the extra mile to be friendly, helpful, and just genuinely good people, on top of being very professional.
14:53 17 Mar 22
My experience with Edwards has been perfect thus far. They are easy to do business with and I appreciate the time the techs take to explain what they're doing and why it's important. If you make an appointment, ask for Jeff. He has the experience and expertise needed to quickly diagnose and resolve issues.
19:26 09 Mar 22
Do excellent work.
18:17 07 Mar 22
Bryan was great. In fact, everyone you have sent out to the house when we've needed it does such a great job. Very professional and informative. Edwards is a solid company that I am glad is in the area.
15:29 23 Feb 22
15:40 11 Feb 22
Jeremy is a very good technician. Professional, courteous, patient. He explained everything very well. And he thoroughly answered my additional questions. I fully recommend Jeremy and Edwards Heating and Air for HVAC maintenance and service!
18:20 21 Jan 22
Billy was great and went beyond ... what a professional
19:19 16 Jan 22
Always very responsive. When the crazy Georgia weather gifted us with 70's and 80's in December, we turned on the AC and found that our main floor unit went to be with Jesus. Called Edwards and had a rep onsite within a few days (luckily temperature went back down so we weren't in desperate need of the AC). We got a replacement within a week. Edwards has been taking care of our HVAC maintenance since we bought the house and they have done a bang up job. Of course they've got a good portion of our money 💰 since we've moved in, but that's what goes with home ownership, right? I highly recommend them for your HVAC needs.
04:07 07 Jan 22
23:31 02 Jan 22
14:34 21 Dec 21
15:36 23 Nov 21
Jeremy was friendly , knowledgeable and competent. Luckily ,our heating issue was an easy fix. He answered all of my questions patiently and fully. He is a fine representative of Edwards heating and air.
20:25 16 Nov 21
Edwards has always been my go to since I moved to the Acworth area in 2014. The guys are always super friendly, knowledgeable and informative. Dwayne usually services my home. Today I had Jeremy and he was great. Got my heat up and working in no time at all. Great at explaining what was going on and helpful all around. Thank you guys!
04:37 13 Nov 21
21:04 29 Oct 21
I called today about a potential issue with my thermostat and also to schedule maintenance. The person I spoke to on the phone was very helpful and sent a tech to my home the same day. Jeremy came out and he was fabulous! He was polite, professional, personable and knowledgeable! Great representation for the company!
00:37 29 Sep 21
I found Edwards through the recommendation of a friend, and I’m very pleased with them so far! Today was my first HVAC maintenance appointment, and James was the technician. He was great about explaining everything and what needed to be replaced now and what could wait. I’m looking forward to working with Edwards again!
06:36 23 Sep 21
Edwards Heating & Air took care of all my HVAC needs for my home (also my business office) for three years before I relocated. I'd owned my home for 20 years, and I'd used a number of local HVAC service companies - Edwards beats them all hands down! Rates are reasonable and the service techs are amazing - very customer service focused, knowledgeable, and thorough. I highly recommend them!
15:42 04 Sep 21
Great customer service, fast appointment times, reasonable rates. I call them every time I have an issue with my AC or Furnace.
01:07 16 Aug 21
13:50 12 Aug 21
James Knox is excellent. He explains everything thoroughly - making sure that I understand each item that he’s checking, adjusting, or repairing.We will happily continue using and recommending Edwards Heating & Air.Mr. Knox is a great representative for your company. His customer service is way above average and he explains everything with the heart of a teacher.
16:30 31 Jul 21
Honestly above board, thorough work, good crew. Happy with their work.
the hmh famliy
14:24 30 Jul 21
17:02 25 Jul 21
Have no complaints. People o. The phone super nice and helpful. Guy came to my house on a Sunday. Fixed it all up.Super good price. Extremely grateful!
16:18 13 Jul 21
Omg. No words to describe how great James Knox is. My husband had surgery and the night before he was scheduled to be discharged, our air went out. Both units not working. I was a wreck. Edwards came highly recommended, so I called them. James came, did a thorough job explaining our choices, fixed the downstairs unit, gave us options about the upstairs unit, was helping us stay positive in the midst of my husband’s moaning and groaning for pain. He was exactly what we needed at today. Reassuring, understanding, effective and efficient. Made our day. I will never have to look in yellow pages or Yelp for an HVAC guy again ! Thank you James. You went above and beyond.
17:59 09 Jul 21
James came out today in a very timely manner and was very helpful and taught me a lot about my own AC unit. I appreciate the service and will definitely be using them again. As a first time home owner and only being in the house for a little over a year I really appreciate the information and time James took explaining things out to me so I understand how the unit works better.
16:40 11 Jun 21
I want to take a moment and share my experience with Edwards Heating & Air and their technician James. This was my first time using their services. My air wasn’t cooling like it should. Georgia, June, no air, no good. I looked at many companies and many customer reviews. All the reviews for Edwards were great with one exception, literally, just one. I decided to call and make an appointment. I’m glad I did. They got me setup for same day service. I didn’t expect that. It’s that Georgia, June, no air thing. When the tech arrived I told him what was happening. James diagnosed the problem and had it fixed within 30 minutes. He explained what he found and what the fix would be. Then James told me how Edwards could reduce today’s bill as well as my long term costs. This would help extend the life of my cooling and heating system. I got same day service, a quick repair, a great tech, savings, and long term protection for my cooling and heating systems. I highly recommend this company. I will be using them for a long time.
14:37 04 Jun 21
Michael and Josh were great. They replaced the necessary parts to get my AC unit back functioning. They took time to explain what needed to be done. I felt well taken care of. Thank you! Great Job.
18:33 28 May 21
I would not recommend Edwards heating and Air. The guy showed up 3 hours late. And wanted to scam us, no one should have to pay for the supplies to run a test especially when it's a couple thousand.