Google Rating

4.8

Based on 310 reviews

Edwards Heating & Air

4.8

Amy Drummond

18:31 26 Nov 24

Edwards Heating & Air is the company you want to call when you need service. Billy Carter was my technician. He called to let me know he was on his way. He was waiting for me when I arrived home. Billy was professional, courteous, patient in answering all of my questions, and knew exactly what to look for and fix. He made my day when my unit only needed a capacitor and that he had it on his truck. My unit is 20 years old. That is service! Edwards Heating and Air is who I will be calling from now on! And I highly recommend you call them as well and be sure to ask for Billy Carter!

Alexis Howell

19:56 18 Nov 24

Ken was absolutely amazing. Not only did he fix my heating problem, but he also changed my filter, provided tips on maintaining the best temperature in my house, and advised on how often I should change my filter given that my home is in a new construction community. As a first-time homeowner, I truly appreciated the time he spent helping me understand the heating and air components of my home. Five-star service!

Monty Allen

02:42 16 Nov 24

David Ashley has performed our last few Spring and Fall inspections, and I'm most impressed with his knowledge, skill, and professionalism. Good guy, glad he's on our account.

Jeff K

21:55 17 Oct 24

I want to thank Edward's. For resolving my no heat problem when the temperature dropped drastically. The technician who arrived at my residence was extremely knowledgeable and very competent and able to diagnose the problem in a minimal amount of time. The Technician JEREMY was outstanding and I will always request him in the future. Once again thank you Edward's and especially Jeremy who Is a major asset to your organization

Leesa Young

15:21 09 Oct 24

Billy Carter serviced our Mini Split today. I was very dirty and he took care of everything. He was on time and professional. Thank you Billy. Leesa Young

Myrca Ceran

21:43 07 Oct 24

Jeremy Carter is one of the best technicians I’ve ever had! He knows his stuff, is super informative and takes the time to educate his customers as well. He was incredibly pleasant to talk to and be around and it’s clear he’s passionate about helping people. Thanks, Jeremy!!

Carla Smith

02:53 01 Sep 24

Thanks Jeremy for making it to my house tonight, fixing my unit and getting my air back on. It was a late night for you, but we appreciate the great service and even happier we don't have to make it through another night without air.Carla

Jessica Parker

17:36 06 Aug 24

Bryan saved our family $7000. After having reliable heating and air out to our home the day before, we were told that we needed an entirely new system because ours was broken and not able to be fixed. We decided to get a second opinion with Edwards heating and air, and we are so thankful we did. Bryan identified the issue almost immediately and rewired our system to function Properly. It has been five days and our home has never gone above the temperature the thermostat is set to. First time all summer! Couldn’t be more thankful

Dan Motherway

17:36 30 Jul 24

BE CAREFUL. Trusted them for almost 5 years with our HVAC system maintenance. They actually did great work on extending our ducts in the basement a few years back. That all changed last week. The semi annual maintenance check revealed some mold growing around cracked mastic sealant. Instead of offering to reseal the ducts and some light cleaning, I was told it would be a good idea to install UV air purifiers on my 3 units. And luckily, they were $500 off today and only $1100 each…$3300 for the system. I decided to put the work off and do some research. Upon inspecting the units and the mold, I realized it was an easy fix. $20 in mastic paste at HD and some rubber gloves. Come to find out, that if we had agreed to the $3300 it still wouldn’t have helped the mold growth. Trust is everything in home repair, they lost mine. Hopefully, this might save some other people money.

Cleveland Carter

19:21 27 Jul 24

Your company is the best your tech done a good job He explain what he found and what was needed to correct the problem. He even gave me info on maintenance for system. Very good customer serviceJimmy

Austin Fry

01:23 13 Jun 24

Great Service, Great Communication. Scott the tech came out in an emergent situation where our A/C stopped working, He explained and troubleshooted. Highly recommend!

Asa Magnusson

18:19 10 Jun 24

After a routine maintenance check in January, my unit became loud and stopped heating. They replaced the thermostat but didn’t wait to ensure the problem was fixed. When the house failed to warm, another tech found a major restriction in the system that was not there on the m-check. We were told this was a coincident. A failed attempt was made to clear the restriction ultimately requiring a costly system replacement. Installation of a new system started 2 days later, after a full day of work we were told the new control board was bad. The following day the control board was replaced but the system was still not working. Eventually they replaced the new outside unit and we finally were able to heat the house. In May, the AC stopped working. We had our new HVAC company come out who found multiple installations errors made by Edwards. Errors including faulty placement of drainage lines and evaporating coils installed upside down causing water to splash into the air duct.In conclusion, we may not be able to prove that Edward’s Heating and Air damaged our system when they came out to do the regular scheduled maintenance in January but we can confidently report neglectful, dismissive and incompetent service on all levels of this company.

Luke Henderson

20:28 29 May 24

Scott was great! Quickly and efficiently diagnosed and fixed the issue with extreme professionalism. We needed him to come back to do one thing, and he was back within the hour. Overall a great experience.

DJ Erksa

16:17 28 May 24

Fast and friendly service

Isabelle Gray

20:10 20 May 24

Great office staff, and my service tech, Jeremy was outstanding. Pleasant and professional, he explained what he was doing to fix my system and educated me on how everything worked. I would highly recommend this company!

Mary Crisanti

15:34 08 May 24

The technician Bryan was so helpful and explained everything to us with patience.

Jennifer Palumbo

17:41 09 Apr 24

I chose Edwards heating & air because they had the best price for a new condensor & coil. Turns out their staff is great too! Luis & Jackson were both very kind, personable and knowledgeable with getting my new equipment up and running. They went the extra mile for me with a positive attitude and I love that! 5 star customer service displayed by these two gentlemen & they work so good together as a team. Thanks guys!

Lauren Bolle

16:49 09 Apr 24

Jeremy was very professional and took the time to explain what he was doing.

Kevin York

14:50 06 Apr 24

We have used Edwards Heating and Air on multiple occasions for over 20 years and never had a bad experience or a technician who wasn’t “top notch”…. I called about 11:30am on Friday requesting service on a malfunctioning AC unit and Bryan was here by 2:30pm the same day. He quickly identified the problem and replaced a capacitor before checking the refrigerant, etc and had our AC blowing cold air within 10 - 15 minutes!! Thank you Bryan and Edwards Heating and Air!!!

Richard Haspel

15:10 21 Mar 24

Edwards Heating and Air technician Jeremy Carter was very professional, knowledgeable, and thorough as he performed our spring/summer PM service. He explained the various readings on the checks he conducted on our HVAC system. We are glad we have chosen Edwards Heating and Air to service and maintain our HVAC system because of technicians like Jeremy who treat their customers with courtesy, honesty, and respect.

Virginia Dilkes

19:16 09 Mar 24

Edwards Heating & Air installed a Carrier Infinity system for me in a four-zone environment. I am really enjoying the system, which is quiet and which has made my home comfortable throughout. I had a problem programming the system; Edwards responded immediately and had someone dispatched to my home within two hours. Many thanks to Tim Lang and James Knox.

Muneeb aslam

15:30 22 Feb 24

Very professional company. The technician, Mr. Jeremy was here to resolve the issue next morning and made sure that all the stated issues got resolved. He listened to everything carefully. I'll prefer him if i ever needed anything again. Recommend

carolita holmes

14:13 20 Feb 24

Jeremy was great. He arrived on time to my home. He was very kind & professional. He explained everything thoroughly. Jeremy addressed any concerns I had with my system.

Ily Russell

15:11 05 Feb 24

James is super thorough and great at what he does. He always takes care of us exceptionally!

James Vaughan

03:09 02 Feb 24

Edwards Heating and Air is so reliable and trustworthy, when I’ve needed service they have come out quickly. They give you up front pricing and their receipts have pictures and what they did.Today I had them install a completely new 4 ton HVAC system. They quoted it on Monday and installed it on Thursday. Kept me posted all the way, calling before they came out and the day before.They are committed to world class service and treat you as family.

Ivan Jauregui

19:07 29 Jan 24

They took care of my issue without difficulty. James was my technician. I'm very satisfied.

Custom Kitchen INC.

22:28 19 Jan 24

Amazing customer service hard to find these days.

Vee Greene

15:48 12 Jan 24

Kevin Knight

15:32 11 Jan 24

feedback!*****I don’t know how long we have used Edwards ( a few years now) and they have given us top-notch and prompt service since Day One. Everyone that has represented Edwards, both here at my home and in the office has been great ! Today’s visit we had an extremely friendly representative ( Brian) that did great work with a smile. He is another excellent representative of this company and would welcome him any time we need professional and conscientious service. We have been very happy with Edwards and I would unhesitatingly recommend them without exception!! Many thanks to Brian today!!— Kevin Knight

Scott Bennett

18:45 10 Jan 24

Bernadette Wollaston

21:19 06 Dec 23

I woke up to 56 degrees in our upstairs. Our heat stopped working and we called Edwards, they had James out to our house the following afternoon. He was very pleasant and professional (I didn’t even have to ask him to cover his shoes) He got the furnace working within 15 minutes.👍🏼

Jarid Goodwill

17:21 20 Oct 23

My experience with Edwards has been perfect thus far. They are easy to do business with and I appreciate the time the techs take to explain what they're doing and why it's important. If you make an appointment, ask for Jeff or Jeremy. They have the experience and expertise needed to quickly diagnose and resolve issues. They also leave detailed documentation from their visit for your records.

Barbara Sines

22:15 17 Oct 23

Excellent service every time James comes to check our system. Appreciate his knowledge & efficiency.

Connor Rogers

14:51 16 Oct 23

Chad was awesome, he was very informative and very helpful during the process. He got our system fixed and running very quickly. We will most definitely continue to use Edwards in the future.

Linda B.

18:47 11 Oct 23

Bryan was very knowledgeable and extremely patient with my many, many questions. Very happy with his service. It was installation of a programmable thermostat.

G C

09:29 29 Aug 23

Efficient diagnosis by Billy on my air conditioner compressor. Additionally, he found a damper that was not hooked up and addressed it

Diana Mercer

14:25 22 Aug 23

Rebecca Vahey (Rebecca)

02:48 20 Aug 23

Steven Lewis

20:09 17 Aug 23

The air was not blowing cold on the hottest day of the year. Billy came out and did a great job getting us back to cold air. Very personable and professional

Todd Taylor

19:02 16 Aug 23

I have multiple units in my house that I purchased last year. I have had several relatively minor issues and James has taken care of quickly and professionally. There is never any question on who I am calling for any repair. Repair cost has been very reasonable in my opinion

Fred Smith

15:46 16 Aug 23

Bryan was knowledgeable and professional. He clearly explained the issues with our system and offered short- and long-term solutions. I highly recommend him.

Jack Dickerson

14:02 08 Aug 23

Did a great job, quickly fixed the issue

Shacorey Tartt

14:04 03 Aug 23

Jeremy was awesome. He was on time, professional, and courteous.

Google User

19:27 31 Jul 23

This was the second time I have used Edwards heating and air and I have been very pleased. Billy came out and saw the problem immediately and did not tack on any extra charges or pretend that something else was wrong. My air conditioner is up and running.

John Telling

21:17 12 Jul 23

I had Billy come out twice within a month for 2 separate issues and he fixed them both in a very timely manner and was helpful in explaining what was needed. Great experience and much appreciated!!!!

Peter Luhr

15:47 29 Jun 23

You cannot go wrong with choosing Edwards H & A...always prompt and efficient with no exception today when Billy Carter immediately troubleshooted our issues and got both units humming in no time at all...Thanks, Edwards and Billy for a nice, cool house just as the temps are rising !!!

Taylor Durant

04:06 29 Jun 23

Billy came and found why my air conditioner wasn't working. He fixed an issue that I was previously told was going to be much more extensive. He was very friendly and efficient.

Jessica Meira

13:36 12 Jun 23

My husband and I are very disappointed in our service with Edwards Heating and Air. They came out and “fixed” our HVAC unit two weeks ago and it has already broke again. We called Friday after hours and were told we would get a call first thing Monday morning to schedule service. We did not get a call first thing this morning, so we had to call them. They said they could not send anyone out until the next day. They do not appear to be concerned about the quality of their work or timeliness in serving their clientele. We do not recommend this company.

April Mitskewicz

22:39 19 May 23

Highly recommend, we have used them for a few years now and the service is always outstanding.

Dominik Schneider

23:19 18 May 23

Thank you so much I called Kim service manager and she did great with the appointment all on time Chad the service technician was above and beyond to service my ac

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Community Involvement

Edwards Heating & Air is actively involved in the community. We participate in a lot of homeowner education events as well as local cultural festivals. Come say “hi” to us at any of the events this year! We are proud of our Acworth, GA community giving and can’t wait to see you.

Acworth, GA Community Giving

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