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Google Rating

4.8

Based on 196 reviews

Edwards Heating & Air

4.8

Angela Chen

16:18 13 Jul 21

Omg. No words to describe how great James Knox is. My husband had surgery and the night before he was scheduled to be discharged, our air went out. Both units not working. I was a wreck. Edwards came highly recommended, so I called them. James came, did a thorough job explaining our choices, fixed the downstairs unit, gave us options about the upstairs unit, was helping us stay positive in the midst of my husband’s moaning and groaning for pain. He was exactly what we needed at today. Reassuring, understanding, effective and efficient. Made our day. I will never have to look in yellow pages or Yelp for an HVAC guy again ! Thank you James. You went above and beyond.

Brian Smith

17:59 09 Jul 21

James came out today in a very timely manner and was very helpful and taught me a lot about my own AC unit. I appreciate the service and will definitely be using them again. As a first time home owner and only being in the house for a little over a year I really appreciate the information and time James took explaining things out to me so I understand how the unit works better.

Gregg Peck

16:40 11 Jun 21

I want to take a moment and share my experience with Edwards Heating & Air and their technician James. This was my first time using their services. My air wasn’t cooling like it should. Georgia, June, no air, no good. I looked at many companies and many customer reviews. All the reviews for Edwards were great with one exception, literally, just one. I decided to call and make an appointment. I’m glad I did. They got me setup for same day service. I didn’t expect that. It’s that Georgia, June, no air thing. When the tech arrived I told him what was happening. James diagnosed the problem and had it fixed within 30 minutes. He explained what he found and what the fix would be. Then James told me how Edwards could reduce today’s bill as well as my long term costs. This would help extend the life of my cooling and heating system. I got same day service, a quick repair, a great tech, savings, and long term protection for my cooling and heating systems. I highly recommend this company. I will be using them for a long time.

David Denkman

14:37 04 Jun 21

Michael and Josh were great. They replaced the necessary parts to get my AC unit back functioning. They took time to explain what needed to be done. I felt well taken care of. Thank you! Great Job.

Hal Roupe

18:33 28 May 21

I would not recommend Edwards heating and Air. The guy showed up 3 hours late. And wanted to scam us, no one should have to pay for the supplies to run a test especially when it's a couple thousand.

S. Reid

01:01 28 May 21

We were referred to Edwards by one of our neighbors who has been a Customer for many years. We really appreciate the awesome work of Technician James K and we hope the beginning of a long term partnership.

Beverly Marshall

18:40 17 May 21

Shavanda Simmons

13:34 13 May 21

Edward's Heating and Air are always professional, courteous, on time and knowledgeable of the services they provide. Jeff came to my property this morning. I informed him of the issue I was having, and he was able to resolve the issue within minutes of arriving. He was very humble and compassionate!! Thank You Jeff for providing exceptional customer service! You are beyond appreciated!!

Erika Gallman

21:25 10 May 21

James was thorough and honest. Thank you for fixing the A/C!

J. DANIEL Selby

14:05 10 May 21

I have been a loyal customer since 2004. The excellent service, quality workmanship, competitive pricing all make for a win, win situation. I trust them as our tech (David Hosemann) has kept our system (Construction Grade) in tip top shape for twelve (12) years with a twice a year inspection and that is incredable. What more can I say except that you can deal with Edwards Heating & Air with complete confidence.

Mike Law

15:35 07 May 21

Very responsive and professional. James was great. I've used them in the past and will use them forever. The AC went out right when it was getting hot and it was fixed the same day. Couldn't ask for more.

Stephen Rahn

19:55 06 May 21

James did a great job diagnosing my issues and getting them fixed in a timely manner. He is very courteous and professional

Scott Nixon

05:05 06 May 21

Jose Agosto

21:02 27 Apr 21

Scott Querry excelled again. He is a top expert who performs flawless ac & heating - system maintenance. Great company. I recommend them frequently to people I know.

Mark Hilliard

15:11 27 Apr 21

James Knox is excellent. He explains everything thoroughly - making sure that I understand each item that he’s checking, adjusting, or repairing.We will happily continue using and recommending Edwards Heating & Air.Mr. Knox is a great representative for your company. His customer service is way above average and he explains everything with the heart of a teacher.

Amy Holt

16:36 21 Apr 21

Edwards installed equipment from original construction.They had to come out a few times due to issues we were having and made sure we knew how to use system to the best of its performance. We have kept them as our service provider due to their professionalism, honesty and integrity. When they come for maintenance everyone that has visited our home has been so engaging and during COVID very respectful and making sure we know every service performed to our units. Recommend them to anyone that asks! Thank you for knowing what Customer Service is all about!

Steve Mark

00:50 20 Apr 21

Dwayne has been servicing our HVAC for the past several years. He's very knowledgable and professional. We really appriciate the the effort that he and the rest of the Edwards team put in to keeping us comfortable with a reliable HVAC system. Highly recommended.

D C

13:33 19 Apr 21

Friendly, knowledgeable guys. Great service.

Jarid Goodwill

13:46 15 Apr 21

My experience with Edwards has been perfect thus far. They are easy to do business with and I appreciate the time the techs take to explain what they're doing and why it's important. If you make an appointment, ask for Jeff. He has the experience and expertise needed to quickly diagnose and resolve issues.

cstephenson05

16:14 14 Apr 21

Best pricing for a new AC and heating. We did quotes from 3 different companies! Very nice and recommend them 100 %. They did a great job installing and making sure everything worked correctly and running smoothly before leaving. Even came out to check it when I had a question on a noise I had noticed. No questions asked!!

geary brown

15:40 11 Feb 21

EXCEPTIONAL!.. perfectly describes Edwards Heating and Air services from sales with Tim, to back-office involvement, to installation with crew Mike, Zach, Lee, Jesse, and Chad... couldn't ask for more, couldn't be more pleased. This organization is truly professional. HVAC Industry... please take copious notes!

Kathy Rose

11:33 15 Jan 21

Edwards Heating and Air has always been very professional, I got same day service on a repair. Prices are reasonable, everyone I have dealt with has been professional, courteous. I would definitely recommend

Christy LaMorte

03:53 14 Jan 21

Eric was very informative and helpful! I’ll be depending on Edwards Heating and Air for many years to come.

Steve Mayo

17:37 09 Jan 21

I have had 3 different Edwards techs come to the house. Each one was as courteous, professional and competent as the others. Very fair prices. Highly recommend Edwards!

Thomas Akin

14:56 25 Dec 20

We woke up to our furnace being shut off Christmas morning. Their on call person, Jeff, called me back within 30 minutes and was ready to come out. But first, he walked me through checking the system - and one thawed condensation drain later our furnace was back up and running and Christmas morning saved.

Loretta

03:09 07 Nov 20

Great company, great service. Reliable, informed, trustworthy, well staffed.

Lewis Patterson

14:12 24 Sep 20

I am a new customer & after getting several quotes, I am glad I chose Edwards Heating & Air. I received very good communications from the HVAC advisor Tim, and had great installers, Chad & Matthew, who went through my new HVAC very well with me and answered many questions. They made sure that everything was installed correctly before they left and they properly educated me on the system. I would highly recommend Edward HVAC for a new system, and they do great service work also.

Brandi Miller

22:42 22 Sep 20

From my first encounter with the office personnel, all staff at Edwards Heating & Air were very professional and courteous!At the time of scheduling my appt, the young lady was informative! The technician was on time and very knowledgable! My service was cost effective and executed quickly!Thank you Edwards for getting us back up and running!Sincerly,Customer for Life

jeff Roth

20:27 02 Sep 20

Had a problem with my condensate line; quickly and accurately diagnosed and repaired. i couldn't be happier with the service. I will use this company for any future HVAC issues

gaguy 101

20:01 29 Aug 20

We had to have someone come out when our HVAC stopped working and this cost was recommended. The guy who came out was great. He was able to fix our system by replacement a part he also found out other things were wired wrong and fixed all that while here. He let us know getting a service plan would save on the post and service call but it not high-pressure sales and was up to us to make decision. Would totally recommend Edwards to others.

Vernon Pearson

00:22 24 Aug 20

cody keel

15:17 19 Aug 20

Jeff was fantastic and was able to quickly identify the issue that needed to be addressed. He was also kind enough to provide me with some maintenance tips to prevent the issue from happening again. I will be using Edwards Heating & Air for all of my HVAC needs.

Jack W

18:46 17 Aug 20

Edwards is a model service company. I have used them several times. Friendly, prompt scheduling; Great techs like Jeff who explain everything that is up and what they are going to do - no surprises- respect for your time and your wallet. Honestly, I never write reviews, but did because this company sets the standard. Thanks.

Tiffany Rafferty

13:51 14 Aug 20

Not only do they take care of us and our scheduled maintenance, they are there so fast if anything goes wrong! We love Edwards for our home and business HVAC needs!

Candace Jackson

18:27 06 Aug 20

All of the technicians are always very professional and trustworthy. They efficiently get the job done and have practical tips and solutions. Jonathan diagnosed my issue and did a temporary fix until James could come out with the new parts. I highly recommend the Edwards Heating and Air Team!

Asif Vadsariya

23:20 02 Aug 20

Called them to replace damper as we have two story house. Technician was friendly and knowledge but he charged $376 for quick 15 minute replacement of damper which cost $60 on amazon. I felt overcharged as this was on top of $65 service charge.

Maudelet Badia

18:15 01 Aug 20

Excellent response time despite call being made on a Saturday. Jeff was very professional and was able to resolve the issue very quickly.Highly recommended!

Emily Perry

23:47 23 Jul 20

We called Edwards on Tuesday and they were able to come out the next day (which was the soonest of any company we called). Once they arrived, they knew exactly what the problem was and the whole appointment only took a little more than an hour. They were professional, courteous, on-time. We will definitely be using Edwards again should we need HVAC service in the future.

Jill McGowan

03:59 21 Jul 20

This is the best HVAC company I have ever dealt with. James was awesome and explained everything thoroughly. I wouldn’t ever use anyone else.

Brett Bryant

13:26 18 Jul 20

Great, fast service! My A/C went out on July 4, and they came out in just a few hours and had it fixed in less than 30 minutes. Great price too! I highly recommend!

Andrew

19:36 11 Jun 20

Amazing service. Our system went bad yesterday and literally the next day a tech was able to come out. The Scheduling and tech were both amazing. The tech was thorough, detailed, efficient, and customer service was 5 stars. I would absolutely recommend using Edwards Heating & Air

Courtney Wilson

00:45 04 Jun 20

When our air went out, they came out right away and got us up and running . The dispatch, Kim, was friendly, knowledgeable and got us set up right awa . The technician was very professional, helpful and got us up and running all while explaining everything so we could understand. The price was unmatched. I wont use anyone else ever again

Betsy Brower

02:28 23 May 20

We hired Edwards Heating & Air to install a new air conditioner for us. During their routine testing they discovered that our furnace needed replacing too. Long story short, there were basically no safety features on the old furnace. It could have caught our house on fire and blown up the water heater at any time.I did not feel pressured to replace the furnace on the spot, they just told me what was wrong with it, and the price for a new furnace. (Including a discount for getting both done on the same day!) I’m so glad they were honest with us and that we followed their recommendations.I will be forever grateful to Edwards Heating and Air for keeping my family safe and saving our home from potentially being destroyed.

Vidya Sagar

17:45 05 May 20

They were the original installers of the HVAC in my new home and I signed up for service contract to upkeep the system. My contract ended on 4/23/20 and due to the COVID 19 situation I requested my last service due on or by 4/23 be rescheduled to 5/5 which they agreed but showed up at the door and wanted me to pay for the service or renew my contract. Extremely unprofessional an lack of ethics.

Sagar Raje

21:46 18 Apr 20

Gavin Moon

20:07 14 Apr 20

Excellent service and professional staff. Very pleased with Edwards Heating & Air and the work done to our home on Starr Lake Dr NW, Acworth.

Mehmet Belgin

01:17 31 Mar 20

I've been a customer for 4 years, since they first installed my HVAC unit. Very reliable service and reasonable pricing. Their staff and technical team are top notch... even when you call them at 5:30am to make an appointment!

Richard Arey

20:02 12 Mar 20

Edwards Heating and Air are installing the HVAC system in our new home, currently being build. While waiting for our home completion, I needed an estimate on repair/replacement of our existing system in our current home. Tim, showed up exactly on time to make the estimate and while there helped me trouble shoot a current problem with the furnace.Tim and Mike have both been very professional, informative, and generous with their time.The experience saved me time and money. I'd recommend them to anyone.Richard Arey

Carol Eubanks

21:57 03 Mar 20

Great and friendly service!

Lalo Fabuloso

15:05 10 Feb 20

Excellent services

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Preventative Maintenance Plans

Call us today to sign up or have our comfort advisers answer your questions regarding preventative maintenance plans!

Benefits of Preventative Maintenance Plans

Preventative maintenance plans have many benefits including:

Peace of mind
Automatic regular inspection service
Priority emergency service scheduling
Servicing of system ensures peak, and also trouble free performance
Lower utility bills
15% discount on any repairs needed during or outside of planned maintenance
Outline of Service

Gas Furnace

Clean and adjust automatic controls
Inspect and also clean burners
Adjust combustion for optimum fuel efficiency
Lubricate as needed
Test for combustion leaks
Test safety shutoff response
Inspect blower assembly, belts, and also alignment
Inspect flue system for satisfactory condition and also operation
Change filter

Air Conditioner/Heat Pump

Clean condenser coil if necessary
Check all electrical connections
Adjust system for optimal cooling
Check for oil and refrigerant leaks
Check all internal and external safeties
We check blower belt wear, tension, and also the alignment
Check expansion valve and also the coil temperatures
Check refrigerant level
We check the condensate pan and also the drain
Check all defrost cycle controls and also reversing valve operation
Includes standard filter change

Conditions:

This contract provides for twice-yearly maintenance visits, and in addition, twice-yearly filter change visits.
Please notify our office immediately of any abnormal operation of your system(s).
We ask that you follow our instructions in the use of your equipment failure to do so could result in damage to the system or poor performance.
We shall not be liable for any losses due to vandalism, fire, flood, or also acts of God.
Under this contract, you agree to permit our personnel the use of common tools such as ladders, etc.
Any additional repairs needed for equipment will not be performed without authorization from the equipment owner.

Call today to learn more about our preventative maintenance plans.