Google Rating

4.8

Based on 242 reviews

Edwards Heating & Air

4.8

Kim Scott

02:10 08 Aug 22

I was a long time customer with Edwards and my last service was with Bryan. He diagnosed that my capacitor needed to be replaced to the tune of $222 or the part alone. I looked on Home Depot's website and that part costs $30. Ititerally took him 5 minutes to replace it. When I called the office, I was told that the manager was on vacation. It has been a long time and I have received no call back. I KNOW that I was overcharged and it is sad that this is being allowed to happen.

Bill Couch

23:19 05 Aug 22

James at Edwards Heating and Air was amazing! Our A/C went out last night and the heat was brutal. I called them this morning and they came this afternoon - already that made them my best friends! James showed me exactly what was wrong and replaced just the part that needed replacement. He also gave me some very good tips on system maintenance. I will never call anyone else for HVAC service!

Francis Tetteh

01:53 05 Aug 22

Great compony, very professional. I used them for HVAC repair work and i’m glad I did. Their prices are also great compared to other companies I reached out to. I’ll always use this company for my HVAC needs.

Real

21:33 04 Aug 22

Absolutely great service at a great price. I rarely gives 5 Stars to any business but the guys at Edwards Heating & AC truly earned it. 🌟 Patrick was professional and very knowledgeable about ac repairs.

David Dekoskie

14:47 04 Aug 22

Reliable and honest

Hal Morrison

11:09 29 Jul 22

My HVAC quit working today around 3pm. I called another company and they said that they were not able to get back to me until August 2nd. So I called Edwards and they were here and repaired my AC by 5pm! Great work Scott! Thanks for the quick response!

temeyin ubani

00:17 23 Jul 22

I had a bad experience with these people.Be careful of them.I had an ugly experience and called to report one of the staff (Bryan) and I was told the manager will get back to me and I am still waiting for an explanation on why I serviced in May and made some repairs paid over $400 and called back because same AC stopped working in July and I was asked to pay $397 again which I did because the house was too hot. please be careful

Dan Brown

13:49 12 Jul 22

Edwards is great. Service techs always call before arriving. I have two systems in my house installed from 2007. The call to edwards have always been resolved on the first visit. The tech Billy Carter is always helpful in explaining the issue and whats need to resolve it and you don’t feel like your being given a story to include services you don’t need.

Adrian Wehunt

16:50 03 Jul 22

I wish I had more stars to give.James came out to my house today, July 3rd 2022, a Sunday, to take care of a bad capacitor. It’s 80 degrees at 9 am outside my small brick home, with no shade, and my pregnant wife is hitting her limit already. So, fully believing it to be a waste of time, I called Edwards, left a message just hoping for something within the next week, and prepared to spend the holiday away from the melting house. James called me back in no time, listened to my situation, and told me he will take care of me TODAY. Within an hour of that call, James appeared and 30 minutes after that my house was livable again. And James even worked with me to help keep the price manageable.James really took care of me and my family today. He went so far above and beyond that I can’t quite thank him or Edwards enough. At every turn, time and time again, Edwards keeps proving to me how awesome they are, and I’m happy to say, it’s a lesson worth learning.Thank you James. I hope your holiday is as awesome as you are!

Pascal Mouchakkaa

22:18 01 Jul 22

Nicole Kibert Basler

15:51 27 Jun 22

We have used Edwards Heating & Air for 8 years now. They are always on time, professional and efficient. Most recently during the June heatwave, Billy came out and diagnosed the problem with our HVAC unit from the street and then quickly fixed it. We are so appreciative.

Michael Mones

20:10 22 Jun 22

James was extremely knowledgeable and informative. I will request that he be my technician every time.

Vanessa Wilson

00:00 18 Jun 22

GG Killian (GGKillian)

18:57 16 Jun 22

I understand how businesses can be busy with heat waves but the lady I spoke with when I called for help was incredibly rude.

Herman McDonough

14:29 15 Jun 22

Dissatisfied with today's visit for routine A/C service. Edward's has only recommended when filters need changing in the past. I usually change them if needed. Today the tech recommends he change them & gets approval from a family member since I could not be at home. My complaint is he did not show them to my relative or get approval for the cost, $132.00 for two filters. These filters cost about half at home improvement stores. I believe Edward's should be more up front about the cost.

cstephenson05

01:15 12 Jun 22

Best pricing for a new AC and heating. We did quotes from 3 different companies! Very nice and recommend them 100 %. They did a great job installing and making sure everything worked correctly and running smoothly before leaving. Even came out to check it when I had a question on a noise I had noticed. No questions asked!!

Michael Beran

18:29 07 Jun 22

James was awesome! He walked me through everything that he did and all of my options as far as improvements I could make to my system. He also gave me some insight into the 2 units in my house, which we did not install and knew little about, so I knew more about their age, efficiency, and what kind of issues I might see in the next few years. 100% would recommend Edwards Heating & Air.

A Teamer

01:02 05 Jun 22

Very knowledgeable and professional ..

vc36228

23:03 02 Jun 22

carlos figueroa

22:14 23 May 22

I called Edward's heating & air to work on my A/C unit and I was met with Billy. He was very professional and he took his time in fixing the problem. This company is absolutely great. Great price and very professional. I will be using their services in the future. Thank you Billy. You guys have a customer for life.

Jason P

17:08 20 May 22

Terrific company and technicians. Did a professional job and explained all clearly. I would recommend this company easily. Thanks Billy for fixing my AC unit quickly!

Melissa Minor

17:56 16 May 22

Terrific service at a reasonable cost. Our tech diagnosed and fixed the problem quickly and efficiently. Brian, our tech, likes dogs (we have two mutts),so that’s a bonus. Thanks, Brian!!!

Steve Cochran

14:36 10 May 22

Technician was very knowledgeable and professional. Paid close attention to all details of his work - excellent!

Angela Bergan

09:58 06 May 22

I have been working with Edwards for years and have always received top notch service. James was my recent tech, he came and tuned everything up and made sure I am in working order. I will gladly request him every time!Getting a new AC and furnace was a huge purchase and glad I invested with this company.

Perico Lospalotes

11:06 03 May 22

Technician (Jeremy) was on time (even early) very knowledgeable, efficient and personable. found the problem right away and repaired it in no time at all. When he was done, he thoroughly explained the problem and the repair he performed. The price was fair, but more importantly than the $ is that he sincerely felt like an honest person.

Leslie Khanna

18:14 02 May 22

They did a wonderful job and we couldn’t be more pleased with our technician or the company. He (Bryan) was polite and professional. He was also very kind to explain how we can utilize our system to its best performance,too. We’ve been very happy with Edwards Heating and Air for 4 years now.

Leslie Keener

18:10 08 Apr 22

This company has been taking excellent care of our heating & A/C systems since we moved here in 2006 - we've been very happy with their service and the expertise and mannerisms of their technicians. Bryan came out today and gave us a thorough check & cleaning on our systems - all in all another good report - as well as a heads up that our 2003 heat pump may have a couple of years left! We appreciate that heads up! Their maintenance program is excellent and has helped our systems last a long time. Thank you Bryan!

Arden Roberts

16:47 31 Mar 22

I had a technician come out to do a check of my HVAC system on my home since one hadn't been done in quite a while.The Technician called me up when they were close and we're right on time. Very friendly and knowledgeable about the system. Helped with any questions or concerns I had. They told me that they had been in the field for many years and it showed. Great customer service and efficiency.I signed up for the PMA so that another Tech would come out and check on my heater in 4-5 months. I might have them come back and install the air scrubber as well since the pollen is so bad this year and it would help with my home being easier for myself to breathe since I have Asthma.Definitely would recommend Edwards Heating & Air

Perry Ballard

19:59 28 Mar 22

They are terrific. Timely professional service. Very personable and reliable technicians. I would recommend them without hesitation.

Thomas Scott

13:52 24 Mar 22

Ian Guitarist

11:49 21 Mar 22

Great experience! James came out to my home to perform a free, follow-up routine inspection of the A/C unit his company installed back in 2019. He was very helpful and friendly, and paid attention to details I feel others would miss. He instructed me on things I can fix and manage myself, rather than try to up-sell me on their service. My wife and I have been working to de-clutter our basement area, and the inspection day fell during a very inconvenient time for a service man, as that particular area was a bit of a mess. James was very understanding, and made short work navigating the unfortunate circumstance. He even socialized with my toddler before leaving, taking time to say 'Hi' and be just, generally, a good neighbor, despite no doubt having a schedule to manage and keep up. James was exceptional, and I appreciate Edwards Heating & Air for going the extra mile to be friendly, helpful, and just genuinely good people, on top of being very professional.

Jarid Goodwill

14:53 17 Mar 22

My experience with Edwards has been perfect thus far. They are easy to do business with and I appreciate the time the techs take to explain what they're doing and why it's important. If you make an appointment, ask for Jeff. He has the experience and expertise needed to quickly diagnose and resolve issues.

Robert Grove

19:26 09 Mar 22

Do excellent work.

Brian C

18:17 07 Mar 22

Bryan was great. In fact, everyone you have sent out to the house when we've needed it does such a great job. Very professional and informative. Edwards is a solid company that I am glad is in the area.

Vanetta Ragland

15:29 23 Feb 22

Cecilia Malimban

15:40 11 Feb 22

Jeremy is a very good technician. Professional, courteous, patient. He explained everything very well. And he thoroughly answered my additional questions. I fully recommend Jeremy and Edwards Heating and Air for HVAC maintenance and service!

Lenny Joyner

18:20 21 Jan 22

Billy was great and went beyond ... what a professional

Ee Family

19:19 16 Jan 22

Always very responsive. When the crazy Georgia weather gifted us with 70's and 80's in December, we turned on the AC and found that our main floor unit went to be with Jesus. Called Edwards and had a rep onsite within a few days (luckily temperature went back down so we weren't in desperate need of the AC). We got a replacement within a week. Edwards has been taking care of our HVAC maintenance since we bought the house and they have done a bang up job. Of course they've got a good portion of our money 💰 since we've moved in, but that's what goes with home ownership, right? I highly recommend them for your HVAC needs.

Lesley Black

04:07 07 Jan 22

tbrundage 19

23:31 02 Jan 22

Sharon Shearod

14:34 21 Dec 21

Brian Morrow

15:36 23 Nov 21

Jeremy was friendly , knowledgeable and competent. Luckily ,our heating issue was an easy fix. He answered all of my questions patiently and fully. He is a fine representative of Edwards heating and air.

mirage20059

20:25 16 Nov 21

Edwards has always been my go to since I moved to the Acworth area in 2014. The guys are always super friendly, knowledgeable and informative. Dwayne usually services my home. Today I had Jeremy and he was great. Got my heat up and working in no time at all. Great at explaining what was going on and helpful all around. Thank you guys!

K C

04:37 13 Nov 21

Freda

21:04 29 Oct 21

I called today about a potential issue with my thermostat and also to schedule maintenance. The person I spoke to on the phone was very helpful and sent a tech to my home the same day. Jeremy came out and he was fabulous! He was polite, professional, personable and knowledgeable! Great representation for the company!

Amanda Howell

00:37 29 Sep 21

I found Edwards through the recommendation of a friend, and I’m very pleased with them so far! Today was my first HVAC maintenance appointment, and James was the technician. He was great about explaining everything and what needed to be replaced now and what could wait. I’m looking forward to working with Edwards again!

Colleen Nielsen

06:36 23 Sep 21

Edwards Heating & Air took care of all my HVAC needs for my home (also my business office) for three years before I relocated. I'd owned my home for 20 years, and I'd used a number of local HVAC service companies - Edwards beats them all hands down! Rates are reasonable and the service techs are amazing - very customer service focused, knowledgeable, and thorough. I highly recommend them!

Vanessa Hodges

15:42 04 Sep 21

Great customer service, fast appointment times, reasonable rates. I call them every time I have an issue with my AC or Furnace.

Cheyanne Richert

01:07 16 Aug 21

Mark Hilliard

13:50 12 Aug 21

James Knox is excellent. He explains everything thoroughly - making sure that I understand each item that he’s checking, adjusting, or repairing.We will happily continue using and recommending Edwards Heating & Air.Mr. Knox is a great representative for your company. His customer service is way above average and he explains everything with the heart of a teacher.

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