Edwards Heating & Air
Acworth HVAC
Thanks Jeremy for making it to my house tonight, fixing my unit and getting my air back on. It was a late night for you, but we appreciate the great service and even happier we don’t have to make it through another night without air.Carla
Bryan saved our family $7000. After having reliable heating and air out to our home the day before, we were told that we needed an entirely new system because ours was broken and not able to be fixed. We decided to get a second opinion with Edwards heating and air, and we are so thankful we did. Bryan identified the issue almost immediately and rewired our system to function Properly. It has been five days and our home has never gone above the temperature the thermostat is set to. First time all summer! Couldn’t be more thankful
BE CAREFUL. Trusted them for almost 5 years with our HVAC system maintenance. They actually did great work on extending our ducts in the basement a few years back. That all changed last week. The semi annual maintenance check revealed some mold growing around cracked mastic sealant. Instead of offering to reseal the ducts and some light cleaning, I was told it would be a good idea to install UV air purifiers on my 3 units. And luckily, they were $500 off today and only $1100 each…$3300 for the system. I decided to put the work off and do some research. Upon inspecting the units and the mold, I realized it was an easy fix. $20 in mastic paste at HD and some rubber gloves. Come to find out, that if we had agreed to the $3300 it still wouldn’t have helped the mold growth. Trust is everything in home repair, they lost mine. Hopefully, this might save some other people money.
Your company is the best your tech done a good job He explain what he found and what was needed to correct the problem. He even gave me info on maintenance for system. Very good customer serviceJimmy
Great Service, Great Communication. Scott the tech came out in an emergent situation where our A/C stopped working, He explained and troubleshooted. Highly recommend!
After a routine maintenance check in January, my unit became loud and stopped heating. They replaced the thermostat but didn’t wait to ensure the problem was fixed. When the house failed to warm, another tech found a major restriction in the system that was not there on the m-check. We were told this was a coincident. A failed attempt was made to clear the restriction ultimately requiring a costly system replacement. Installation of a new system started 2 days later, after a full day of work we were told the new control board was bad. The following day the control board was replaced but the system was still not working. Eventually they replaced the new outside unit and we finally were able to heat the house. In May, the AC stopped working. We had our new HVAC company come out who found multiple installations errors made by Edwards. Errors including faulty placement of drainage lines and evaporating coils installed upside down causing water to splash into the air duct.In conclusion, we may not be able to prove that Edward’s Heating and Air damaged our system when they came out to do the regular scheduled maintenance in January but we can confidently report neglectful, dismissive and incompetent service on all levels of this company.
Scott was great! Quickly and efficiently diagnosed and fixed the issue with extreme professionalism. We needed him to come back to do one thing, and he was back within the hour. Overall a great experience.
Fast and friendly service
Great office staff, and my service tech, Jeremy was outstanding. Pleasant and professional, he explained what he was doing to fix my system and educated me on how everything worked. I would highly recommend this company!
The technician Bryan was so helpful and explained everything to us with patience.
I chose Edwards heating & air because they had the best price for a new condensor & coil. Turns out their staff is great too! Luis & Jackson were both very kind, personable and knowledgeable with getting my new equipment up and running. They went the extra mile for me with a positive attitude and I love that! 5 star customer service displayed by these two gentlemen & they work so good together as a team. Thanks guys!
Jeremy was very professional and took the time to explain what he was doing.
We have used Edwards Heating and Air on multiple occasions for over 20 years and never had a bad experience or a technician who wasn’t “top notch”…. I called about 11:30am on Friday requesting service on a malfunctioning AC unit and Bryan was here by 2:30pm the same day. He quickly identified the problem and replaced a capacitor before checking the refrigerant, etc and had our AC blowing cold air within 10 – 15 minutes!! Thank you Bryan and Edwards Heating and Air!!!
Edwards Heating and Air technician Jeremy Carter was very professional, knowledgeable, and thorough as he performed our spring/summer PM service. He explained the various readings on the checks he conducted on our HVAC system. We are glad we have chosen Edwards Heating and Air to service and maintain our HVAC system because of technicians like Jeremy who treat their customers with courtesy, honesty, and respect.
Edwards Heating & Air installed a Carrier Infinity system for me in a four-zone environment. I am really enjoying the system, which is quiet and which has made my home comfortable throughout. I had a problem programming the system; Edwards responded immediately and had someone dispatched to my home within two hours. Many thanks to Tim Lang and James Knox.
Very professional company. The technician, Mr. Jeremy was here to resolve the issue next morning and made sure that all the stated issues got resolved. He listened to everything carefully. I’ll prefer him if i ever needed anything again. Recommend
Jeremy was great. He arrived on time to my home. He was very kind & professional. He explained everything thoroughly. Jeremy addressed any concerns I had with my system.
James is super thorough and great at what he does. He always takes care of us exceptionally!
Edwards Heating and Air is so reliable and trustworthy, when I’ve needed service they have come out quickly. They give you up front pricing and their receipts have pictures and what they did.Today I had them install a completely new 4 ton HVAC system. They quoted it on Monday and installed it on Thursday. Kept me posted all the way, calling before they came out and the day before.They are committed to world class service and treat you as family.
They took care of my issue without difficulty. James was my technician. I’m very satisfied.
Amazing customer service hard to find these days.
feedback!*****I don’t know how long we have used Edwards ( a few years now) and they have given us top-notch and prompt service since Day One. Everyone that has represented Edwards, both here at my home and in the office has been great ! Today’s visit we had an extremely friendly representative ( Brian) that did great work with a smile. He is another excellent representative of this company and would welcome him any time we need professional and conscientious service. We have been very happy with Edwards and I would unhesitatingly recommend them without exception!! Many thanks to Brian today!!— Kevin Knight
I woke up to 56 degrees in our upstairs. Our heat stopped working and we called Edwards, they had James out to our house the following afternoon. He was very pleasant and professional (I didn’t even have to ask him to cover his shoes) He got the furnace working within 15 minutes.👍🏼
My experience with Edwards has been perfect thus far. They are easy to do business with and I appreciate the time the techs take to explain what they’re doing and why it’s important. If you make an appointment, ask for Jeff or Jeremy. They have the experience and expertise needed to quickly diagnose and resolve issues. They also leave detailed documentation from their visit for your records.
Excellent service every time James comes to check our system. Appreciate his knowledge & efficiency.
Chad was awesome, he was very informative and very helpful during the process. He got our system fixed and running very quickly. We will most definitely continue to use Edwards in the future.
Bryan was very knowledgeable and extremely patient with my many, many questions. Very happy with his service. It was installation of a programmable thermostat.
Efficient diagnosis by Billy on my air conditioner compressor. Additionally, he found a damper that was not hooked up and addressed it
The air was not blowing cold on the hottest day of the year. Billy came out and did a great job getting us back to cold air. Very personable and professional
I have multiple units in my house that I purchased last year. I have had several relatively minor issues and James has taken care of quickly and professionally. There is never any question on who I am calling for any repair. Repair cost has been very reasonable in my opinion
Bryan was knowledgeable and professional. He clearly explained the issues with our system and offered short- and long-term solutions. I highly recommend him.
Did a great job, quickly fixed the issue
Jeremy was awesome. He was on time, professional, and courteous.
This was the second time I have used Edwards heating and air and I have been very pleased. Billy came out and saw the problem immediately and did not tack on any extra charges or pretend that something else was wrong. My air conditioner is up and running.
I had Billy come out twice within a month for 2 separate issues and he fixed them both in a very timely manner and was helpful in explaining what was needed. Great experience and much appreciated!!!!
You cannot go wrong with choosing Edwards H & A…always prompt and efficient with no exception today when Billy Carter immediately troubleshooted our issues and got both units humming in no time at all…Thanks, Edwards and Billy for a nice, cool house just as the temps are rising !!!
Billy came and found why my air conditioner wasn’t working. He fixed an issue that I was previously told was going to be much more extensive. He was very friendly and efficient.
My husband and I are very disappointed in our service with Edwards Heating and Air. They came out and “fixed” our HVAC unit two weeks ago and it has already broke again. We called Friday after hours and were told we would get a call first thing Monday morning to schedule service. We did not get a call first thing this morning, so we had to call them. They said they could not send anyone out until the next day. They do not appear to be concerned about the quality of their work or timeliness in serving their clientele. We do not recommend this company.
Highly recommend, we have used them for a few years now and the service is always outstanding.
Thank you so much I called Kim service manager and she did great with the appointment all on time Chad the service technician was above and beyond to service my ac
I used this company to fix my HVAC unit because they were the ones that installed it for the previous owner. I even enrolled in their seasonal maintenance program. Whoever worked on my system did not tuck all the wires in and caused a short causing me to replace the capacitor, condenser fan, and defrost board (based on new invoice). I would not recommend this company to do quality work and definitely not enroll in their maintenance program.
Billy came out and was awesome! He fixed our problem immediately and we really liked him! I give him 5 stars if that is the BEST
While in the midst of trying to sell our house and being blown off by another HVAC company we called Edwards. Billy the tech showed up and repaired our unit. Such a professional company. Thank you for the quick response.
The day after we moved in the AC stopped working. Not great when you’re moving heavy boxes and appliances 😅 James was friendly and efficient! He quickly diagnosed and fixed the problem. We are grateful for his help!
Billy Carter just completed our checkup of our HVAC system. Billy’s knowledge and professional skills are tops. He answered several questions, making us more confident in our HVAC system.ThanksMark
Our technician was Brian. He was punctual, courteous, knowledgeable and friendly. I would absolutely recommend Brian and Edwards heating and air to any close friend or family member. Thanks again!
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