Professional, knowledgeable. This is my first year employing Edwards as my HVAC maintenance team. After years of using the larger companies in the area with less than optimal results, I decided to research and find a local company and found great reviews and BBB ratings for Edwards. Glad I was able to locate them. On routine maintenance visits to my home, Edwards provided detailed information on my system and the maintenance work they perform. I feel confident in their technical expertise and highly recommend them. Thanks James and the Edwards staff!
14:42 31 Oct 22
Absolutely great service. Brian my serviceman was very nice, respectful and knowledgeable. I really appreciate the service provided and highly recommend them.
14:12 20 Oct 22
Jeremy was efficient and knowledgeable. He found our heating unit issue quickly, provided us with pictures and fixed the issue right away. I am glad Jeremy was the technician that came to service our heating unit, with his 20 + years of service it is no wonder why he was so amazing!
14:18 18 Oct 22
We moved to Edwards a few years ago and they have been heads and shoulders better than our previous ( and well-advertised) HVAC company. They have replaced each of units and did a great job, plus their professional service techs do a great job when they perform a seasonal check up.I highly recommend this family-owned company, they are responsive and professional. 5 Stars!!
19:52 14 Oct 22
Billy is amazing. Super responsive - Perfect service.
19:13 11 Oct 22
Called Edward's to check my furnace because the heat wasn't coming on. Gentleman called and said he would be here in 15 minutes. Arrived on time and thoroughly checked my system to ensure it was repaired and it was working at least 4 times. Jeremy was awesome.
20:56 30 Sep 22
Patrick and Daniel came by and fixed my issue quickly. They are experts and professionals.
13:56 23 Sep 22
Jeremy was a great Technician. He was friendly, knowledgeable, funny, and efficient with the service. He answered my questions and provided a great experience for me while getting me back up with my A/C. I'm glad that you guys have folks like Jeremy to help!Thanks alot!Mike T.
14:01 13 Sep 22
My wife and I, were in the hospital for five days, as we had a newborn baby. We got back home, and the heat wasn’t working. With 3 hours of calling, Bryan came over, & rewired the furnace, & fixed bad wiring on the outside unit. The work he did in such little time, is incredible. The house is very cool now. I’m not calling anyone else to work on my unit. We are very grateful.
16:05 31 Aug 22
Great compony, very professional. I used them for HVAC repair work and i’m glad I did. Their prices are also great compared to other companies I reached out to. I’ll always use this company for my HVAC needs.
15:12 26 Aug 22
Excellent company and service.
21:29 16 Aug 22
Billy Carter at Edward's Heating & Air, Acworth was the super hero for the day! Made a call to their office, we had a very sweet rep, Alexis took the request of No AC. Within just a few hours, Billy Carter was on the way. Thank you for being so knowledgeable in your craft. The house is back cooling again. You're the best!!
02:10 08 Aug 22
I was a long time customer with Edwards and my last service was with Bryan. He diagnosed that my capacitor needed to be replaced to the tune of $222 or the part alone. I looked on Home Depot's website and that part costs $30. Ititerally took him 5 minutes to replace it. When I called the office, I was told that the manager was on vacation. It has been a long time and I have received no call back. I KNOW that I was overcharged and it is sad that this is being allowed to happen.
23:19 05 Aug 22
James at Edwards Heating and Air was amazing! Our A/C went out last night and the heat was brutal. I called them this morning and they came this afternoon - already that made them my best friends! James showed me exactly what was wrong and replaced just the part that needed replacement. He also gave me some very good tips on system maintenance. I will never call anyone else for HVAC service!
21:33 04 Aug 22
Absolutely great service at a great price. I rarely gives 5 Stars to any business but the guys at Edwards Heating & AC truly earned it. 🌟 Patrick was professional and very knowledgeable about ac repairs.
14:47 04 Aug 22
Reliable and honest
11:09 29 Jul 22
My HVAC quit working today around 3pm. I called another company and they said that they were not able to get back to me until August 2nd. So I called Edwards and they were here and repaired my AC by 5pm! Great work Scott! Thanks for the quick response!
00:17 23 Jul 22
I had a bad experience with these people.Be careful of them.I had an ugly experience and called to report one of the staff (Bryan) and I was told the manager will get back to me and I am still waiting for an explanation on why I serviced in May and made some repairs paid over $400 and called back because same AC stopped working in July and I was asked to pay $397 again which I did because the house was too hot. please be careful
13:49 12 Jul 22
Edwards is great. Service techs always call before arriving. I have two systems in my house installed from 2007. The call to edwards have always been resolved on the first visit. The tech Billy Carter is always helpful in explaining the issue and whats need to resolve it and you don’t feel like your being given a story to include services you don’t need.
16:50 03 Jul 22
I wish I had more stars to give.James came out to my house today, July 3rd 2022, a Sunday, to take care of a bad capacitor. It’s 80 degrees at 9 am outside my small brick home, with no shade, and my pregnant wife is hitting her limit already. So, fully believing it to be a waste of time, I called Edwards, left a message just hoping for something within the next week, and prepared to spend the holiday away from the melting house. James called me back in no time, listened to my situation, and told me he will take care of me TODAY. Within an hour of that call, James appeared and 30 minutes after that my house was livable again. And James even worked with me to help keep the price manageable.James really took care of me and my family today. He went so far above and beyond that I can’t quite thank him or Edwards enough. At every turn, time and time again, Edwards keeps proving to me how awesome they are, and I’m happy to say, it’s a lesson worth learning.Thank you James. I hope your holiday is as awesome as you are!
22:18 01 Jul 22
Nicole Kibert Basler
15:51 27 Jun 22
We have used Edwards Heating & Air for 8 years now. They are always on time, professional and efficient. Most recently during the June heatwave, Billy came out and diagnosed the problem with our HVAC unit from the street and then quickly fixed it. We are so appreciative.
20:10 22 Jun 22
James was extremely knowledgeable and informative. I will request that he be my technician every time.
00:00 18 Jun 22
GG Killian (GGKillian)
18:57 16 Jun 22
I understand how businesses can be busy with heat waves but the lady I spoke with when I called for help was incredibly rude.
14:29 15 Jun 22
Dissatisfied with today's visit for routine A/C service. Edward's has only recommended when filters need changing in the past. I usually change them if needed. Today the tech recommends he change them & gets approval from a family member since I could not be at home. My complaint is he did not show them to my relative or get approval for the cost, $132.00 for two filters. These filters cost about half at home improvement stores. I believe Edward's should be more up front about the cost.
01:15 12 Jun 22
Best pricing for a new AC and heating. We did quotes from 3 different companies! Very nice and recommend them 100 %. They did a great job installing and making sure everything worked correctly and running smoothly before leaving. Even came out to check it when I had a question on a noise I had noticed. No questions asked!!
18:29 07 Jun 22
James was awesome! He walked me through everything that he did and all of my options as far as improvements I could make to my system. He also gave me some insight into the 2 units in my house, which we did not install and knew little about, so I knew more about their age, efficiency, and what kind of issues I might see in the next few years. 100% would recommend Edwards Heating & Air.
01:02 05 Jun 22
Very knowledgeable and professional ..
23:03 02 Jun 22
22:14 23 May 22
I called Edward's heating & air to work on my A/C unit and I was met with Billy. He was very professional and he took his time in fixing the problem. This company is absolutely great. Great price and very professional. I will be using their services in the future. Thank you Billy. You guys have a customer for life.
17:08 20 May 22
Terrific company and technicians. Did a professional job and explained all clearly. I would recommend this company easily. Thanks Billy for fixing my AC unit quickly!
17:56 16 May 22
Terrific service at a reasonable cost. Our tech diagnosed and fixed the problem quickly and efficiently. Brian, our tech, likes dogs (we have two mutts),so that’s a bonus. Thanks, Brian!!!
14:36 10 May 22
Technician was very knowledgeable and professional. Paid close attention to all details of his work - excellent!
09:58 06 May 22
I have been working with Edwards for years and have always received top notch service. James was my recent tech, he came and tuned everything up and made sure I am in working order. I will gladly request him every time!Getting a new AC and furnace was a huge purchase and glad I invested with this company.
11:06 03 May 22
Technician (Jeremy) was on time (even early) very knowledgeable, efficient and personable. found the problem right away and repaired it in no time at all. When he was done, he thoroughly explained the problem and the repair he performed. The price was fair, but more importantly than the $ is that he sincerely felt like an honest person.
18:14 02 May 22
They did a wonderful job and we couldn’t be more pleased with our technician or the company. He (Bryan) was polite and professional. He was also very kind to explain how we can utilize our system to its best performance,too. We’ve been very happy with Edwards Heating and Air for 4 years now.
18:10 08 Apr 22
This company has been taking excellent care of our heating & A/C systems since we moved here in 2006 - we've been very happy with their service and the expertise and mannerisms of their technicians. Bryan came out today and gave us a thorough check & cleaning on our systems - all in all another good report - as well as a heads up that our 2003 heat pump may have a couple of years left! We appreciate that heads up! Their maintenance program is excellent and has helped our systems last a long time. Thank you Bryan!
16:47 31 Mar 22
I had a technician come out to do a check of my HVAC system on my home since one hadn't been done in quite a while.The Technician called me up when they were close and we're right on time. Very friendly and knowledgeable about the system. Helped with any questions or concerns I had. They told me that they had been in the field for many years and it showed. Great customer service and efficiency.I signed up for the PMA so that another Tech would come out and check on my heater in 4-5 months. I might have them come back and install the air scrubber as well since the pollen is so bad this year and it would help with my home being easier for myself to breathe since I have Asthma.Definitely would recommend Edwards Heating & Air
19:59 28 Mar 22
They are terrific. Timely professional service. Very personable and reliable technicians. I would recommend them without hesitation.
13:52 24 Mar 22
11:49 21 Mar 22
Great experience! James came out to my home to perform a free, follow-up routine inspection of the A/C unit his company installed back in 2019. He was very helpful and friendly, and paid attention to details I feel others would miss. He instructed me on things I can fix and manage myself, rather than try to up-sell me on their service. My wife and I have been working to de-clutter our basement area, and the inspection day fell during a very inconvenient time for a service man, as that particular area was a bit of a mess. James was very understanding, and made short work navigating the unfortunate circumstance. He even socialized with my toddler before leaving, taking time to say 'Hi' and be just, generally, a good neighbor, despite no doubt having a schedule to manage and keep up. James was exceptional, and I appreciate Edwards Heating & Air for going the extra mile to be friendly, helpful, and just genuinely good people, on top of being very professional.
14:53 17 Mar 22
My experience with Edwards has been perfect thus far. They are easy to do business with and I appreciate the time the techs take to explain what they're doing and why it's important. If you make an appointment, ask for Jeff. He has the experience and expertise needed to quickly diagnose and resolve issues.
19:26 09 Mar 22
Do excellent work.
18:17 07 Mar 22
Bryan was great. In fact, everyone you have sent out to the house when we've needed it does such a great job. Very professional and informative. Edwards is a solid company that I am glad is in the area.
15:29 23 Feb 22
15:40 11 Feb 22
Jeremy is a very good technician. Professional, courteous, patient. He explained everything very well. And he thoroughly answered my additional questions. I fully recommend Jeremy and Edwards Heating and Air for HVAC maintenance and service!
18:20 21 Jan 22
Billy was great and went beyond ... what a professional
19:19 16 Jan 22
Always very responsive. When the crazy Georgia weather gifted us with 70's and 80's in December, we turned on the AC and found that our main floor unit went to be with Jesus. Called Edwards and had a rep onsite within a few days (luckily temperature went back down so we weren't in desperate need of the AC). We got a replacement within a week. Edwards has been taking care of our HVAC maintenance since we bought the house and they have done a bang up job. Of course they've got a good portion of our money 💰 since we've moved in, but that's what goes with home ownership, right? I highly recommend them for your HVAC needs.