Omg. No words to describe how great James Knox is. My husband had surgery and the night before he was scheduled to be discharged, our air went out. Both units not working. I was a wreck. Edwards came highly recommended, so I called them. James came, did a thorough job explaining our choices, fixed the downstairs unit, gave us options about the upstairs unit, was helping us stay positive in the midst of my husband’s moaning and groaning for pain. He was exactly what we needed at today. Reassuring, understanding, effective and efficient. Made our day. I will never have to look in yellow pages or Yelp for an HVAC guy again ! Thank you James. You went above and beyond.
17:59 09 Jul 21
James came out today in a very timely manner and was very helpful and taught me a lot about my own AC unit. I appreciate the service and will definitely be using them again. As a first time home owner and only being in the house for a little over a year I really appreciate the information and time James took explaining things out to me so I understand how the unit works better.
16:40 11 Jun 21
I want to take a moment and share my experience with Edwards Heating & Air and their technician James. This was my first time using their services. My air wasn’t cooling like it should. Georgia, June, no air, no good. I looked at many companies and many customer reviews. All the reviews for Edwards were great with one exception, literally, just one. I decided to call and make an appointment. I’m glad I did. They got me setup for same day service. I didn’t expect that. It’s that Georgia, June, no air thing. When the tech arrived I told him what was happening. James diagnosed the problem and had it fixed within 30 minutes. He explained what he found and what the fix would be. Then James told me how Edwards could reduce today’s bill as well as my long term costs. This would help extend the life of my cooling and heating system. I got same day service, a quick repair, a great tech, savings, and long term protection for my cooling and heating systems. I highly recommend this company. I will be using them for a long time.
14:37 04 Jun 21
Michael and Josh were great. They replaced the necessary parts to get my AC unit back functioning. They took time to explain what needed to be done. I felt well taken care of. Thank you! Great Job.
18:33 28 May 21
I would not recommend Edwards heating and Air. The guy showed up 3 hours late. And wanted to scam us, no one should have to pay for the supplies to run a test especially when it's a couple thousand.
01:01 28 May 21
We were referred to Edwards by one of our neighbors who has been a Customer for many years. We really appreciate the awesome work of Technician James K and we hope the beginning of a long term partnership.
18:40 17 May 21
13:34 13 May 21
Edward's Heating and Air are always professional, courteous, on time and knowledgeable of the services they provide. Jeff came to my property this morning. I informed him of the issue I was having, and he was able to resolve the issue within minutes of arriving. He was very humble and compassionate!! Thank You Jeff for providing exceptional customer service! You are beyond appreciated!!
21:25 10 May 21
James was thorough and honest. Thank you for fixing the A/C!
J. DANIEL Selby
14:05 10 May 21
I have been a loyal customer since 2004. The excellent service, quality workmanship, competitive pricing all make for a win, win situation. I trust them as our tech (David Hosemann) has kept our system (Construction Grade) in tip top shape for twelve (12) years with a twice a year inspection and that is incredable. What more can I say except that you can deal with Edwards Heating & Air with complete confidence.
15:35 07 May 21
Very responsive and professional. James was great. I've used them in the past and will use them forever. The AC went out right when it was getting hot and it was fixed the same day. Couldn't ask for more.
19:55 06 May 21
James did a great job diagnosing my issues and getting them fixed in a timely manner. He is very courteous and professional
05:05 06 May 21
21:02 27 Apr 21
Scott Querry excelled again. He is a top expert who performs flawless ac & heating - system maintenance. Great company. I recommend them frequently to people I know.
15:11 27 Apr 21
James Knox is excellent. He explains everything thoroughly - making sure that I understand each item that he’s checking, adjusting, or repairing.We will happily continue using and recommending Edwards Heating & Air.Mr. Knox is a great representative for your company. His customer service is way above average and he explains everything with the heart of a teacher.
16:36 21 Apr 21
Edwards installed equipment from original construction.They had to come out a few times due to issues we were having and made sure we knew how to use system to the best of its performance. We have kept them as our service provider due to their professionalism, honesty and integrity. When they come for maintenance everyone that has visited our home has been so engaging and during COVID very respectful and making sure we know every service performed to our units. Recommend them to anyone that asks! Thank you for knowing what Customer Service is all about!
00:50 20 Apr 21
Dwayne has been servicing our HVAC for the past several years. He's very knowledgable and professional. We really appriciate the the effort that he and the rest of the Edwards team put in to keeping us comfortable with a reliable HVAC system. Highly recommended.
13:33 19 Apr 21
Friendly, knowledgeable guys. Great service.
13:46 15 Apr 21
My experience with Edwards has been perfect thus far. They are easy to do business with and I appreciate the time the techs take to explain what they're doing and why it's important. If you make an appointment, ask for Jeff. He has the experience and expertise needed to quickly diagnose and resolve issues.
16:14 14 Apr 21
Best pricing for a new AC and heating. We did quotes from 3 different companies! Very nice and recommend them 100 %. They did a great job installing and making sure everything worked correctly and running smoothly before leaving. Even came out to check it when I had a question on a noise I had noticed. No questions asked!!
15:40 11 Feb 21
EXCEPTIONAL!.. perfectly describes Edwards Heating and Air services from sales with Tim, to back-office involvement, to installation with crew Mike, Zach, Lee, Jesse, and Chad... couldn't ask for more, couldn't be more pleased. This organization is truly professional. HVAC Industry... please take copious notes!
11:33 15 Jan 21
Edwards Heating and Air has always been very professional, I got same day service on a repair. Prices are reasonable, everyone I have dealt with has been professional, courteous. I would definitely recommend
03:53 14 Jan 21
Eric was very informative and helpful! I’ll be depending on Edwards Heating and Air for many years to come.
17:37 09 Jan 21
I have had 3 different Edwards techs come to the house. Each one was as courteous, professional and competent as the others. Very fair prices. Highly recommend Edwards!
14:56 25 Dec 20
We woke up to our furnace being shut off Christmas morning. Their on call person, Jeff, called me back within 30 minutes and was ready to come out. But first, he walked me through checking the system - and one thawed condensation drain later our furnace was back up and running and Christmas morning saved.
03:09 07 Nov 20
Great company, great service. Reliable, informed, trustworthy, well staffed.
14:12 24 Sep 20
I am a new customer & after getting several quotes, I am glad I chose Edwards Heating & Air. I received very good communications from the HVAC advisor Tim, and had great installers, Chad & Matthew, who went through my new HVAC very well with me and answered many questions. They made sure that everything was installed correctly before they left and they properly educated me on the system. I would highly recommend Edward HVAC for a new system, and they do great service work also.
22:42 22 Sep 20
From my first encounter with the office personnel, all staff at Edwards Heating & Air were very professional and courteous!At the time of scheduling my appt, the young lady was informative! The technician was on time and very knowledgable! My service was cost effective and executed quickly!Thank you Edwards for getting us back up and running!Sincerly,Customer for Life
20:27 02 Sep 20
Had a problem with my condensate line; quickly and accurately diagnosed and repaired. i couldn't be happier with the service. I will use this company for any future HVAC issues
20:01 29 Aug 20
We had to have someone come out when our HVAC stopped working and this cost was recommended. The guy who came out was great. He was able to fix our system by replacement a part he also found out other things were wired wrong and fixed all that while here. He let us know getting a service plan would save on the post and service call but it not high-pressure sales and was up to us to make decision. Would totally recommend Edwards to others.
00:22 24 Aug 20
15:17 19 Aug 20
Jeff was fantastic and was able to quickly identify the issue that needed to be addressed. He was also kind enough to provide me with some maintenance tips to prevent the issue from happening again. I will be using Edwards Heating & Air for all of my HVAC needs.
18:46 17 Aug 20
Edwards is a model service company. I have used them several times. Friendly, prompt scheduling; Great techs like Jeff who explain everything that is up and what they are going to do - no surprises- respect for your time and your wallet. Honestly, I never write reviews, but did because this company sets the standard. Thanks.
13:51 14 Aug 20
Not only do they take care of us and our scheduled maintenance, they are there so fast if anything goes wrong! We love Edwards for our home and business HVAC needs!
18:27 06 Aug 20
All of the technicians are always very professional and trustworthy. They efficiently get the job done and have practical tips and solutions. Jonathan diagnosed my issue and did a temporary fix until James could come out with the new parts. I highly recommend the Edwards Heating and Air Team!
23:20 02 Aug 20
Called them to replace damper as we have two story house. Technician was friendly and knowledge but he charged $376 for quick 15 minute replacement of damper which cost $60 on amazon. I felt overcharged as this was on top of $65 service charge.
18:15 01 Aug 20
Excellent response time despite call being made on a Saturday. Jeff was very professional and was able to resolve the issue very quickly.Highly recommended!
23:47 23 Jul 20
We called Edwards on Tuesday and they were able to come out the next day (which was the soonest of any company we called). Once they arrived, they knew exactly what the problem was and the whole appointment only took a little more than an hour. They were professional, courteous, on-time. We will definitely be using Edwards again should we need HVAC service in the future.
03:59 21 Jul 20
This is the best HVAC company I have ever dealt with. James was awesome and explained everything thoroughly. I wouldn’t ever use anyone else.
13:26 18 Jul 20
Great, fast service! My A/C went out on July 4, and they came out in just a few hours and had it fixed in less than 30 minutes. Great price too! I highly recommend!
19:36 11 Jun 20
Amazing service. Our system went bad yesterday and literally the next day a tech was able to come out. The Scheduling and tech were both amazing. The tech was thorough, detailed, efficient, and customer service was 5 stars. I would absolutely recommend using Edwards Heating & Air
00:45 04 Jun 20
When our air went out, they came out right away and got us up and running . The dispatch, Kim, was friendly, knowledgeable and got us set up right awa . The technician was very professional, helpful and got us up and running all while explaining everything so we could understand. The price was unmatched. I wont use anyone else ever again
02:28 23 May 20
We hired Edwards Heating & Air to install a new air conditioner for us. During their routine testing they discovered that our furnace needed replacing too. Long story short, there were basically no safety features on the old furnace. It could have caught our house on fire and blown up the water heater at any time.I did not feel pressured to replace the furnace on the spot, they just told me what was wrong with it, and the price for a new furnace. (Including a discount for getting both done on the same day!) I’m so glad they were honest with us and that we followed their recommendations.I will be forever grateful to Edwards Heating and Air for keeping my family safe and saving our home from potentially being destroyed.
17:45 05 May 20
They were the original installers of the HVAC in my new home and I signed up for service contract to upkeep the system. My contract ended on 4/23/20 and due to the COVID 19 situation I requested my last service due on or by 4/23 be rescheduled to 5/5 which they agreed but showed up at the door and wanted me to pay for the service or renew my contract. Extremely unprofessional an lack of ethics.
21:46 18 Apr 20
20:07 14 Apr 20
Excellent service and professional staff. Very pleased with Edwards Heating & Air and the work done to our home on Starr Lake Dr NW, Acworth.
01:17 31 Mar 20
I've been a customer for 4 years, since they first installed my HVAC unit. Very reliable service and reasonable pricing. Their staff and technical team are top notch... even when you call them at 5:30am to make an appointment!
20:02 12 Mar 20
Edwards Heating and Air are installing the HVAC system in our new home, currently being build. While waiting for our home completion, I needed an estimate on repair/replacement of our existing system in our current home. Tim, showed up exactly on time to make the estimate and while there helped me trouble shoot a current problem with the furnace.Tim and Mike have both been very professional, informative, and generous with their time.The experience saved me time and money. I'd recommend them to anyone.Richard Arey