Efficient diagnosis by Billy on my air conditioner compressor. Additionally, he found a damper that was not hooked up and addressed it
14:25 22 Aug 23
Rebecca Vahey (Rebecca)
02:48 20 Aug 23
20:09 17 Aug 23
The air was not blowing cold on the hottest day of the year. Billy came out and did a great job getting us back to cold air. Very personable and professional
19:02 16 Aug 23
I have multiple units in my house that I purchased last year. I have had several relatively minor issues and James has taken care of quickly and professionally. There is never any question on who I am calling for any repair. Repair cost has been very reasonable in my opinion
15:46 16 Aug 23
Bryan was knowledgeable and professional. He clearly explained the issues with our system and offered short- and long-term solutions. I highly recommend him.
14:02 08 Aug 23
Did a great job, quickly fixed the issue
14:04 03 Aug 23
Jeremy was awesome. He was on time, professional, and courteous.
19:27 31 Jul 23
This was the second time I have used Edwards heating and air and I have been very pleased. Billy came out and saw the problem immediately and did not tack on any extra charges or pretend that something else was wrong. My air conditioner is up and running.
21:17 12 Jul 23
I had Billy come out twice within a month for 2 separate issues and he fixed them both in a very timely manner and was helpful in explaining what was needed. Great experience and much appreciated!!!!
15:47 29 Jun 23
You cannot go wrong with choosing Edwards H & A...always prompt and efficient with no exception today when Billy Carter immediately troubleshooted our issues and got both units humming in no time at all...Thanks, Edwards and Billy for a nice, cool house just as the temps are rising !!!
04:06 29 Jun 23
Billy came and found why my air conditioner wasn't working. He fixed an issue that I was previously told was going to be much more extensive. He was very friendly and efficient.
12:25 27 Jun 23
Great office staff, and my service tech, Jeremy was outstanding. Pleasant and professional, he explained what he was doing to fix my system and educated me on how everything worked. I would highly recommend this company!
13:36 12 Jun 23
My husband and I are very disappointed in our service with Edwards Heating and Air. They came out and “fixed” our HVAC unit two weeks ago and it has already broke again. We called Friday after hours and were told we would get a call first thing Monday morning to schedule service. We did not get a call first thing this morning, so we had to call them. They said they could not send anyone out until the next day. They do not appear to be concerned about the quality of their work or timeliness in serving their clientele. We do not recommend this company.
22:39 19 May 23
Highly recommend, we have used them for a few years now and the service is always outstanding.
23:19 18 May 23
Thank you so much I called Kim service manager and she did great with the appointment all on time Chad the service technician was above and beyond to service my ac
14:52 16 May 23
I used this company to fix my HVAC unit because they were the ones that installed it for the previous owner. I even enrolled in their seasonal maintenance program. Whoever worked on my system did not tuck all the wires in and caused a short causing me to replace the capacitor, condenser fan, and defrost board (based on new invoice). I would not recommend this company to do quality work and definitely not enroll in their maintenance program.
16:00 13 May 23
Billy came out and was awesome! He fixed our problem immediately and we really liked him! I give him 5 stars if that is the BEST
23:30 11 May 23
While in the midst of trying to sell our house and being blown off by another HVAC company we called Edwards. Billy the tech showed up and repaired our unit. Such a professional company. Thank you for the quick response.
19:50 03 May 23
The day after we moved in the AC stopped working. Not great when you're moving heavy boxes and appliances 😅 James was friendly and efficient! He quickly diagnosed and fixed the problem. We are grateful for his help!
21:18 12 Apr 23
Billy Carter just completed our checkup of our HVAC system. Billy’s knowledge and professional skills are tops. He answered several questions, making us more confident in our HVAC system.ThanksMark
18:47 11 Apr 23
Our technician was Brian. He was punctual, courteous, knowledgeable and friendly. I would absolutely recommend Brian and Edwards heating and air to any close friend or family member. Thanks again!
18:27 07 Apr 23
10/10, would recommend. Billy was great. Very personable and patient. Our 9 month old slept thru the entire process. In less than an hour, he quickly diagnosed the issue and explained to me the entire process for transparency. He explained how to extend the life of our condensing unit without being overly pushy or giving me the maintenance sales pitch.
19:20 16 Mar 23
Great local business! Called them to set an appointment because my heater wasn't working. They sent out James the next day, and he was awesome. He was able to diagnose the issue right away and get me up and running in minutes. He also checked additional things due to age of the furnace and gave me good tips to keep things running smoothly. They were also very professional and honest. They've instantly become my go to.
16:00 09 Mar 23
By far one of the best places we got work from. Shout out to Edwards Heating & Air
13:45 14 Feb 23
Very reliable and friendly. Explains everything as they go. No hidden surprises.
17:35 06 Feb 23
Great technicians and quality work throughout my years of experience with Edwards. In their most recent visit, the tech (James) spent a lot of time educating and helping me to address possible concerns before they become bigger issues. This has been a consistent theme with all the techs (Scott, etc) that have visited through our annual maintenance plan. Solid prices on the two furnaces they installed and happy with their workmanship. Appreciate the high bar they set for themselves and the persistent attention to detail. I wouldn't hesitate recommending them.
02:57 03 Jan 23
14:24 26 Dec 22
HVAC decided to break down days before Christmas and a bomb cyclone. I called Edwards and got a next-day appointment.Billy, from Edwards, fixed the issue and even gave me a mini tour of the system, making it less of a black box for me. In the end, I'm a happy customer.
00:04 15 Dec 22
13:58 16 Nov 22
Professional, knowledgeable. This is my first year employing Edwards as my HVAC maintenance team. After years of using the larger companies in the area with less than optimal results, I decided to research and find a local company and found great reviews and BBB ratings for Edwards. Glad I was able to locate them. On routine maintenance visits to my home, Edwards provided detailed information on my system and the maintenance work they perform. I feel confident in their technical expertise and highly recommend them. Thanks James and the Edwards staff!
14:42 31 Oct 22
Absolutely great service. Brian my serviceman was very nice, respectful and knowledgeable. I really appreciate the service provided and highly recommend them.
14:12 20 Oct 22
Jeremy was efficient and knowledgeable. He found our heating unit issue quickly, provided us with pictures and fixed the issue right away. I am glad Jeremy was the technician that came to service our heating unit, with his 20 + years of service it is no wonder why he was so amazing!
14:18 18 Oct 22
We moved to Edwards a few years ago and they have been heads and shoulders better than our previous ( and well-advertised) HVAC company. They have replaced each of units and did a great job, plus their professional service techs do a great job when they perform a seasonal check up.I highly recommend this family-owned company, they are responsive and professional. 5 Stars!!
19:52 14 Oct 22
Billy is amazing. Super responsive - Perfect service.
19:13 11 Oct 22
Called Edward's to check my furnace because the heat wasn't coming on. Gentleman called and said he would be here in 15 minutes. Arrived on time and thoroughly checked my system to ensure it was repaired and it was working at least 4 times. Jeremy was awesome.
20:56 30 Sep 22
Patrick and Daniel came by and fixed my issue quickly. They are experts and professionals.
13:56 23 Sep 22
Jeremy was a great Technician. He was friendly, knowledgeable, funny, and efficient with the service. He answered my questions and provided a great experience for me while getting me back up with my A/C. I'm glad that you guys have folks like Jeremy to help!Thanks alot!Mike T.
14:01 13 Sep 22
My wife and I, were in the hospital for five days, as we had a newborn baby. We got back home, and the heat wasn’t working. With 3 hours of calling, Bryan came over, & rewired the furnace, & fixed bad wiring on the outside unit. The work he did in such little time, is incredible. The house is very cool now. I’m not calling anyone else to work on my unit. We are very grateful.
16:05 31 Aug 22
Great compony, very professional. I used them for HVAC repair work and i’m glad I did. Their prices are also great compared to other companies I reached out to. I’ll always use this company for my HVAC needs.
15:12 26 Aug 22
Excellent company and service.
21:29 16 Aug 22
Billy Carter at Edward's Heating & Air, Acworth was the super hero for the day! Made a call to their office, we had a very sweet rep, Alexis took the request of No AC. Within just a few hours, Billy Carter was on the way. Thank you for being so knowledgeable in your craft. The house is back cooling again. You're the best!!
02:10 08 Aug 22
I was a long time customer with Edwards and my last service was with Bryan. He diagnosed that my capacitor needed to be replaced to the tune of $222 or the part alone. I looked on Home Depot's website and that part costs $30. Ititerally took him 5 minutes to replace it. When I called the office, I was told that the manager was on vacation. It has been a long time and I have received no call back. I KNOW that I was overcharged and it is sad that this is being allowed to happen.
23:19 05 Aug 22
James at Edwards Heating and Air was amazing! Our A/C went out last night and the heat was brutal. I called them this morning and they came this afternoon - already that made them my best friends! James showed me exactly what was wrong and replaced just the part that needed replacement. He also gave me some very good tips on system maintenance. I will never call anyone else for HVAC service!
21:33 04 Aug 22
Absolutely great service at a great price. I rarely gives 5 Stars to any business but the guys at Edwards Heating & AC truly earned it. 🌟 Patrick was professional and very knowledgeable about ac repairs.
14:47 04 Aug 22
Reliable and honest
11:09 29 Jul 22
My HVAC quit working today around 3pm. I called another company and they said that they were not able to get back to me until August 2nd. So I called Edwards and they were here and repaired my AC by 5pm! Great work Scott! Thanks for the quick response!
00:17 23 Jul 22
I had a bad experience with these people.Be careful of them.I had an ugly experience and called to report one of the staff (Bryan) and I was told the manager will get back to me and I am still waiting for an explanation on why I serviced in May and made some repairs paid over $400 and called back because same AC stopped working in July and I was asked to pay $397 again which I did because the house was too hot. please be careful
13:49 12 Jul 22
Edwards is great. Service techs always call before arriving. I have two systems in my house installed from 2007. The call to edwards have always been resolved on the first visit. The tech Billy Carter is always helpful in explaining the issue and whats need to resolve it and you don’t feel like your being given a story to include services you don’t need.
16:50 03 Jul 22
I wish I had more stars to give.James came out to my house today, July 3rd 2022, a Sunday, to take care of a bad capacitor. It’s 80 degrees at 9 am outside my small brick home, with no shade, and my pregnant wife is hitting her limit already. So, fully believing it to be a waste of time, I called Edwards, left a message just hoping for something within the next week, and prepared to spend the holiday away from the melting house. James called me back in no time, listened to my situation, and told me he will take care of me TODAY. Within an hour of that call, James appeared and 30 minutes after that my house was livable again. And James even worked with me to help keep the price manageable.James really took care of me and my family today. He went so far above and beyond that I can’t quite thank him or Edwards enough. At every turn, time and time again, Edwards keeps proving to me how awesome they are, and I’m happy to say, it’s a lesson worth learning.Thank you James. I hope your holiday is as awesome as you are!