EXCEPTIONAL!.. perfectly describes Edwards Heating and Air services from sales with Tim, to back-office involvement, to installation with crew Mike, Zach, Lee, Jesse, and Chad... couldn't ask for more, couldn't be more pleased. This organization is truly professional. HVAC Industry... please take copious notes!
11:33 15 Jan 21
Edwards Heating and Air has always been very professional, I got same day service on a repair. Prices are reasonable, everyone I have dealt with has been professional, courteous. I would definitely recommend
03:53 14 Jan 21
Eric was very informative and helpful! I’ll be depending on Edwards Heating and Air for many years to come.
17:37 09 Jan 21
I have had 3 different Edwards techs come to the house. Each one was as courteous, professional and competent as the others. Very fair prices. Highly recommend Edwards!
14:56 25 Dec 20
We woke up to our furnace being shut off Christmas morning. Their on call person, Jeff, called me back within 30 minutes and was ready to come out. But first, he walked me through checking the system - and one thawed condensation drain later our furnace was back up and running and Christmas morning saved.
03:09 07 Nov 20
Great company, great service. Reliable, informed, trustworthy, well staffed.
14:12 24 Sep 20
I am a new customer & after getting several quotes, I am glad I chose Edwards Heating & Air. I received very good communications from the HVAC advisor Tim, and had great installers, Chad & Matthew, who went through my new HVAC very well with me and answered many questions. They made sure that everything was installed correctly before they left and they properly educated me on the system. I would highly recommend Edward HVAC for a new system, and they do great service work also.
22:42 22 Sep 20
From my first encounter with the office personnel, all staff at Edwards Heating & Air were very professional and courteous!At the time of scheduling my appt, the young lady was informative! The technician was on time and very knowledgable! My service was cost effective and executed quickly!Thank you Edwards for getting us back up and running!Sincerly,Customer for Life
20:27 02 Sep 20
Had a problem with my condensate line; quickly and accurately diagnosed and repaired. i couldn't be happier with the service. I will use this company for any future HVAC issues
20:01 29 Aug 20
We had to have someone come out when our HVAC stopped working and this cost was recommended. The guy who came out was great. He was able to fix our system by replacement a part he also found out other things were wired wrong and fixed all that while here. He let us know getting a service plan would save on the post and service call but it not high-pressure sales and was up to us to make decision. Would totally recommend Edwards to others.
00:22 24 Aug 20
15:17 19 Aug 20
Jeff was fantastic and was able to quickly identify the issue that needed to be addressed. He was also kind enough to provide me with some maintenance tips to prevent the issue from happening again. I will be using Edwards Heating & Air for all of my HVAC needs.
18:46 17 Aug 20
Edwards is a model service company. I have used them several times. Friendly, prompt scheduling; Great techs like Jeff who explain everything that is up and what they are going to do - no surprises- respect for your time and your wallet. Honestly, I never write reviews, but did because this company sets the standard. Thanks.
13:51 14 Aug 20
Not only do they take care of us and our scheduled maintenance, they are there so fast if anything goes wrong! We love Edwards for our home and business HVAC needs!
18:27 06 Aug 20
All of the technicians are always very professional and trustworthy. They efficiently get the job done and have practical tips and solutions. Jonathan diagnosed my issue and did a temporary fix until James could come out with the new parts. I highly recommend the Edwards Heating and Air Team!
23:20 02 Aug 20
Called them to replace damper as we have two story house. Technician was friendly and knowledge but he charged $376 for quick 15 minute replacement of damper which cost $60 on amazon. I felt overcharged as this was on top of $65 service charge.
18:15 01 Aug 20
Excellent response time despite call being made on a Saturday. Jeff was very professional and was able to resolve the issue very quickly.Highly recommended!
23:47 23 Jul 20
We called Edwards on Tuesday and they were able to come out the next day (which was the soonest of any company we called). Once they arrived, they knew exactly what the problem was and the whole appointment only took a little more than an hour. They were professional, courteous, on-time. We will definitely be using Edwards again should we need HVAC service in the future.
03:59 21 Jul 20
This is the best HVAC company I have ever dealt with. James was awesome and explained everything thoroughly. I wouldn’t ever use anyone else.
13:26 18 Jul 20
Great, fast service! My A/C went out on July 4, and they came out in just a few hours and had it fixed in less than 30 minutes. Great price too! I highly recommend!
19:36 11 Jun 20
Amazing service. Our system went bad yesterday and literally the next day a tech was able to come out. The Scheduling and tech were both amazing. The tech was thorough, detailed, efficient, and customer service was 5 stars. I would absolutely recommend using Edwards Heating & Air
00:45 04 Jun 20
When our air went out, they came out right away and got us up and running . The dispatch, Kim, was friendly, knowledgeable and got us set up right awa . The technician was very professional, helpful and got us up and running all while explaining everything so we could understand. The price was unmatched. I wont use anyone else ever again
02:28 23 May 20
We hired Edwards Heating & Air to install a new air conditioner for us. During their routine testing they discovered that our furnace needed replacing too. Long story short, there were basically no safety features on the old furnace. It could have caught our house on fire and blown up the water heater at any time.I did not feel pressured to replace the furnace on the spot, they just told me what was wrong with it, and the price for a new furnace. (Including a discount for getting both done on the same day!) I’m so glad they were honest with us and that we followed their recommendations.I will be forever grateful to Edwards Heating and Air for keeping my family safe and saving our home from potentially being destroyed.
17:45 05 May 20
They were the original installers of the HVAC in my new home and I signed up for service contract to upkeep the system. My contract ended on 4/23/20 and due to the COVID 19 situation I requested my last service due on or by 4/23 be rescheduled to 5/5 which they agreed but showed up at the door and wanted me to pay for the service or renew my contract. Extremely unprofessional an lack of ethics.
21:46 18 Apr 20
20:07 14 Apr 20
Excellent service and professional staff. Very pleased with Edwards Heating & Air and the work done to our home on Starr Lake Dr NW, Acworth.
01:17 31 Mar 20
I've been a customer for 4 years, since they first installed my HVAC unit. Very reliable service and reasonable pricing. Their staff and technical team are top notch... even when you call them at 5:30am to make an appointment!
20:02 12 Mar 20
Edwards Heating and Air are installing the HVAC system in our new home, currently being build. While waiting for our home completion, I needed an estimate on repair/replacement of our existing system in our current home. Tim, showed up exactly on time to make the estimate and while there helped me trouble shoot a current problem with the furnace.Tim and Mike have both been very professional, informative, and generous with their time.The experience saved me time and money. I'd recommend them to anyone.Richard Arey
21:57 03 Mar 20
Great and friendly service!
15:05 10 Feb 20
The Original Plumber
23:37 09 Feb 20
These guys are fantastic they came out and hooked up a heater for me outside on my porch. Dwayne was a technician and did a perfect job. Customer service from the awesome was great could not ask for better. Also have the new construction team install a complete system and another property that we own. These guys are great my heating and air guys forever. Keep up the good work guys greatly appreciated.
00:23 16 Jan 20
These people are GREAT I live in Dallas and they are take care of all my rent houses. Best Service EVER!
22:29 12 Jan 20
14:07 09 Jan 20
Always on time - Stephen always does a great jobVery happy with the service
00:11 07 Jan 20
I've only had good experiences with Edwards. Their techs are always friendly, informative and polite. The prices have always been reasonable, if not the lowest available, but the work has never been less than top-notch.
17:18 23 Nov 19
James was very prompt and a total professional. Knew exactly what he was doing and took the time to explain what he was doing. Highly recommended.
23:12 20 Nov 19
Great company everyone from office to Stephen our service technician was very professional, friendly and helpful!
14:12 15 Nov 19
Stephen did our maintenance and was great. Arrived when he said he would and answered all my questions.
15:48 13 Nov 19
Steven was here to service my heating system. He did a great job and I would highly recommend him to my friends and family.
21:24 29 Oct 19
James was very professional and courteous. He explained a special feature on the thermostat that I had not previously understood. He is a really good man and I appreciate his positive attitude.
15:46 19 Sep 19
These guys are fantastic! Every member of their team I have worked with has been honest, considerate and knowledgeable to a degree I just don't see anymore in most businesses.After noticing my system wasn't cooling the house the way it should, and checking the usual suspects, I gave Edwards a call. James came out and assessed that I had a Freon leak due to a system that, after functioning for 50 years, is on it's last legs. I was skeptical, but he took the time to go through the specifics of my system, about it's age (original to the house), how it's leaking Freon and that trying to replace/repair anything may end up causing more problems due to the system's delicate balance of operation. James offered me a few options, and I tried re-charging the Freon, which he advised may not solve my problem.After a few days, I learned he was right: the house wasn't able to keep cool consistently. So I called Edwards about biting the bullet and buying an entirely new system. Tim came out and went through things in even greater detail, pointing out major issues like mold developing in the Humidifier, numerous code violations, and even pointed to a lot of small issues that could cause me much larger problems down the road. He got me a really reasonable quote on an entirely new system, which I signed off on.Two days later, Jessie and Cody came out and installed the new system and took the time to really do the job right. They ripped out my old system, installed the new one and even gave me some advice and suggestions to help deal with some problems I was dealing with that were totally unrelated to my HVAC situation! It took them about a day to get everything done, but now my new system is up and running great!I'm really happy with everything Edwards has helped me with, from the quality service, to the recommendations, the reasonable pricing, their professional quality of work, and, most of all, for their honesty, and their genuine care for what they do. Thank you Edwards!
17:08 07 Sep 19
Very quick to respond to inquiries
19:33 22 Aug 19
Very professional, fair, thorough, and fast... It's not often I can say those four qualities about one company, but Edwards fits the bill.
14:31 19 Aug 19
I am a new customer and chose Edwards Heating & Air because of the great reviews. I am so happy I did. James Knox came by and made sure everything was installed, running and operating correctly. The price they quoted is the price I paid. I signed up for the maintenance agreement and feel I made the right decision. James was awesome. THANK YOU JAMES!!!
16:46 10 Aug 19
I was going to buy 2 new furnace and and air conditioning systems when my current units failed - until it happened today and 6 hours after I was told a technician was on the way, I was finally told they don’t service my area. Thanks guys, it’s only 95 today!
18:04 02 Aug 19
These guys are amazing! I am a project manager for residential new constructions and these guys have gone above and beyond and out of their way to come through for us on several occasions and at last minute. They have been my heroes many times.
03:54 27 Jul 19
I've been a home owner for 32 years and during that time my experience with HVAC companies have not been pleasant. You can read a review I made a year ago for one of my condos. Not a good experience. A few days ago, my unit stopped working at home. I tried a few things to revive it to no avail. I read reviews online and was surprised to find a firm local to me that was highly rated, so I tried Edwards. I called late on Thursday and someone took my info. I stressed that I really needed service on Friday because I was going out of town Sunday. I got a call following morning telling me that someone would come Friday. It was late in the day but they arrived and within a few minutes they found the problem. Eric was the specialist who serviced my home and he was very professional, knowledgeable and extremely courteous. I asked if he mind me watching him troubleshoot because I like to learn from pros. He not only didn't mind but explained what he was doing. Like I said, he found the issue quickly and was very reasonable with his fees. It is a first for me, which is why I tinker to see if I can fix. Usual experience is companies find things you don't really need but find a way to charge you anyway. I was surprised how honest Edwards was. First for me in 32 years. I will absolutely use Edwards again and am planning a getting a quote for one of my three units which is 20 plus years old which I need to replace. Thank you Edwards and for sending Eric. He's a great guy and knows how to earn you business. There is a reason this company is highly rated. Please don't change.
13:44 10 Jun 19
Edwards heating and air is very professional.
21:02 21 May 19
These guys are the best. They took their time and did the work right.
20:59 11 Apr 19
Very quick to come to the rescue when our AC was out! James was awesome and very thorough. He explained everything before he did it and also discussed all the options we had. Wonderful service!