Edwards Heating & Air
Acworth HVAC
Google Rating
4.8
Based on 382 reviews
Edwards Heating & Air
4.8
Dennis Trisch
09:23 03 Jul 25
Consumer Warning: Edwards Heating and AirI strongly warn against using Edwards Heating and Air due to their deceptive practices. I hired them to inspect an HVAC issue at my rental property, quoted at $85 with a promise to provide an estimate before additional work. The issue was a missing drain pan plug, likely removed by someone else. Instead of contacting me, they performed unauthorized "drainout cleaning," which I believe was likely just vacuuming, and charged an extra $150, totaling $235. Given the missing plug, a clogged drain was highly unlikely. I was misled and unable to address this during a medical procedure. Their failure to honor our agreement and questionable charges show a lack of integrity. Choose a trustworthy HVAC provider instead.
Deemike D
19:47 01 Jul 25
Highly recommend Scott was great solved the problem professional and on time!
DeeMike Travel Daniels
19:46 01 Jul 25
Scott was great kept me informed and put my AC back in the game. 2nd year using them for multiple units highly recommended
Moon Light
21:44 26 Jun 25
I would definitely give them zero points. When you call to schedule an appointment they do not respect you and keep asking stupid questions and scheduling an appointment then the technician do not show up. When I called again the lady on the phone was very rude and again and agin asking questions then gave you any date without sending anyone. Finally she fave me an appointment and I will see if they gonna show up this time. Terrible services
Gary S
16:08 20 Jun 25
Excellent experience, arrived on time, tech David was professional and courteous and I appreciated that very much. He didn't recommend extra things or try to upsell. He explained clearly what the issue was and what my options were and answered all of my questions in an open manner. I will definitely use them again.
Richard Smalling
22:49 19 Jun 25
Bryan was punctual, professional, and through. He addressed a quirky problem. He said “ I’m not leaving here until the air conditioning is working.
S Pace
19:42 17 Jun 25
Thank you Edward’s Heating and Air. Your technician Hayden quickly scoped out the cause of our air problems and just as quickly resolved it.Hayden encouraged us to purchase a maintenance policy which showed that he cared about today’s problems but also cared about our future air and heat needs.Thanks for sending a qualified technician, having the part we needed on hand and for caring about Veterans via a discount!
Ben S
13:18 17 Jun 25
Bryan was amazing! He noticed a few very helpful things that we didn’t know about to help us save energy and help our equipment last longer. Highly recommended.
Pramod Eranezhathu Sasidharan
02:04 16 Jun 25
Hayden was a life saver , he promptly helped us on the day we moved in to our house after a very long drive but unfortunately the ac unit was not working , he came in and I can say he went above and beyond to make sure we were taken care off. Truly a saviour for the first day in the new house esp on a hot and humid day ! Can't thank him enough!!
Russ Thomas
14:26 12 Jun 25
Bryan Tanner was awesome!!! Very educational and attention to detail. Taught me so much about my system and how to take care of it. Thanks so much Bryan!!!
Rosanne Campbell
18:23 03 Jun 25
Billy was able to diagnose a difficult issue with our A/C, saving us from having to spend $$$$ on a new unit. He was very friendly and professional. We have been with Edwards for 20+ years at 2 different homes. They are a great company.
Patti Farris
14:44 02 Jun 25
I always love seeing James arrive at the house he is so friendly and knowledgeable. We are having electrical issues and he knew just what to do he referred us to a great electrical company and they are coming out today. Edwards has serviced our units for years and years they even installed our basement unit. Just can't say enough good stuff about this company and thier. employee's
Cameron Lavette
17:34 28 May 25
F Alexander
18:56 23 May 25
Kevin Knight
14:58 22 May 25
I do not know who does the hiring at Edwards Heating and Air but everyone they send out are top-notch individuals, and same goes for the office personnel. Today we had the pleasure of having Chad check our AC/Heating units and I don’t know how anyone could be any better. Professional and personable, he is welcome here anytime, and I would give Edwards the highest of recommendations. Another 5 stars for Edwards!*****I don’t know how long we have used Edwards ( a few years now) and they have given us top-notch and prompt service since Day One. Everyone that has represented Edwards, both here at my home and in the office has been great ! Today’s visit we had an extremely friendly representative ( Brian) that did great work with a smile. He is another excellent representative of this company and would welcome him any time we need professional and conscientious service. We have been very happy with Edwards and I would unhesitatingly recommend them without exception!! Many thanks to Brian today!!— Kevin Knight
Edward Humphrey
18:05 21 May 25
Bryan provided excellent customer service. He was thorough and very knowledgeable about the HVAC system. It’s good to see that great professional service still exist! Bryan should be looked at as a valued employee with Edwards Heating.
James King
21:00 20 May 25
Lauren Boone
21:36 16 May 25
James is so AMAZING! He is able to clearly walk us through everything that he’s doing and gives us options before he makes any moves. I never feel like he’s talking down to me and I am always satisfied with the work that he does while he’s here! Thank you SO much!
Lindsay Boone
21:12 16 May 25
James is the best, we’ve worked with him several times and he is so kind and explains everything very thoroughly! Highly recommend.
Jack W
16:11 16 May 25
Edwards is a model service company. I have used them several times. Friendly, prompt scheduling; Great techs like Billy who just came for my yearly maintenance contract. As a customer in this revolving door age, to have a return tech, one who is as knowledgeable and personable as Billy makes a difference. See you in the fall. Thanks Edwards.
J. Tim McCarthy
16:01 16 May 25
James performed our spring/summer service on all 3 HVAC units today. James arrived on time, was respectful of our house, and spent time cleaning and performing multiple preventive maintenance tasks on our units. Looking forward to a cool summer in the house.
Gale Plocic
18:37 15 May 25
Highly recommend Edward's and Bryan. Always professional, always knowledgeable, I trust them!
Johnny Hall
17:30 12 May 25
David is personable, knowledgeable and an exceptional representative of the Edwards Heating and Air company!
Bo Patel
16:18 12 May 25
Billy was great and did a fantastic job. Short notice and showed up on time
Steve Briggs
15:10 12 May 25
David came out for my semi-annual service. He was terrific. Debriefed me on what he saw at at step of the service call. Took the dirty filters with him.
Nicole Fallier
20:19 09 May 25
James was super helpful in getting my AC working again! I appreciate his honestly and knowledge.
Aman Yadav
22:46 08 May 25
The team at Edwards Heating & Air are very professional. Highly recommend working with them on your HVAC needs. Shout out to Billy, who went above and beyond to make sure he finds the root cause of the leak in the cooling system and fix it even if that took him more than normal working hours to repair.
Dandrea Austin
13:43 08 May 25
Billy is awesome! I always receive great service from the Edwards team. I have been a long time customer.
Arun Felix
13:48 06 May 25
Technician Billy did a good job of fixing an issue with the HVAC system and advised about the fix.
SEJE George
14:47 05 May 25
Chad at Edwards Heating and Air was great! He was very courteous, thorough, explained options, and answered all our questions. Very knowledgeable.
Kuldeep Singh
16:59 30 Apr 25
Hayden: I just wanted to thank you for the time and effort you put into fixing the AC today. You stated working diligently around 9:00 am and now it already been 1 pm, your thorough research, attention to details and persistence really made a difference.
Ed
13:30 30 Apr 25
Good job Brian
Yaron
22:10 29 Apr 25
Billy with Edwards Heating & Air always does a good job servicing our two home HVAC systems. He is helpful and patient when I have hvac questions and Edwards is a reliable company that responds quickly if there is an issue with the hvac systems. I recommend them.
Patrick Donovan
19:53 29 Apr 25
James did a great job, walked me through his diagnosis process, explained the problem, and resolved my issue in short order. Outstanding service and Edwards will continue to get my business
Joe Miller
18:27 25 Apr 25
Billy was on time, quickly found the issue and my AC is now running great and quiet. Thanks Billy!!
G P
13:34 25 Apr 25
Brian was on time, explained issues thoroughly, and was efficient.
Gregg Leng
12:44 25 Apr 25
Billy was on time and efficient.
Renee Macke
17:42 24 Apr 25
After having 2 other companies come out with no resolve, I finally have answers to the issues with my A/C. Bryan took the time to listen to my issues and thoroughly check out everything, then discuss our options. I would definitely recommend Edwards Heating and Air.
Kimberly Stephens
15:57 24 Apr 25
I am very satisfied with my recent service provided by James. He was prompt, knowledgeable and professional. He completed the work efficiently and was respectful of my property. I highly recommend him.
Charita Denny
18:36 23 Apr 25
I called because our AC wasn't working. Their tech Bryan was in the area and arrived same day within about 40 mins. He did a thorough check and fixed our AC. Great customer service. I would use again.
Ken Green
16:09 23 Apr 25
James did a great job servicing my system. It’s so nice to deal with people I can trust !
carmel ann Sardone
19:32 22 Apr 25
Billy did a great job. He phoned ahead with arrival time, explained the issue and fully resolved it.Appreciate his knowledge and service.
michael rodriguez
15:12 22 Apr 25
They are fantastic. They came to check on my air conditioning repair for the season and they were very detailed with everything. So professional and arrived at the schedule time the appointment was. Bryan was courteous professional and took care of any worries or inquiries I had. Top notch.
Murray Michaels
13:40 22 Apr 25
James was very friendly and did a great jobVery happy with his service today
Karen Allen
20:19 21 Apr 25
Really appreciate Edwards Heating and Air - always on time, explains the work in detail. Had 2 AC installs - was done on time working perfectly. Thanks Michael for the recent maintenance visit - excellent service!
Trang Tran
16:38 21 Apr 25
Mike is great and knowledgeable!
James Hewett
16:48 18 Apr 25
Billy did an outstanding job for our systems for Edward’s. He’s an expert, very friendly. Did a thorough job. Highly recommend Edward’s and Billy.
S
15:48 18 Apr 25
Hayden did an awesome job!! We look forward to working him.
Don Yates
14:31 18 Apr 25
Billy was very knowledgeable and personable. I feel that he did a really good job
Beth Grevengood
13:34 18 Apr 25
Bryan could not have been any nicer! Every encounter I’ve had with this company has been exceptional. If you are in need of a Heating and Cooing company, you should call them!
